Telephony and Contact Centre Service

Award

Buyers

Bath and North East Somerset Council

Value

£1,945,154

Suppliers

Charterhouse Voice & Data Ltd

Classifications

Telecommunications equipment and supplies

Tags

award

Submission Deadline

2 months ago

Published

2 weeks ago

Description

B&NES are looking to modernise their telephony and contact centre environment which is  based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

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Organisation

Bath and North East Somerset Council

Regional or local authority

IT Professional Services & Project Delivery

[email protected]

Timeline complete

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