Charterhouse Voice & Data Ltd

Information

Name

Type

Company

Roles

Supplier

Company Size

Large

Company Number

Incorporation Date

Website

Address

The Gate House, 5 Chapel Place, Rivington Place EC2A 3SB

Suppliers

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Contracts awarded to Charterhouse Voice & Data Ltd

The contracts that Charterhouse Voice & Data Ltd have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 2 weeks ago

Telephony and Contact Centre Service

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

£1,945,154 Bids close: 2 months ago
Award

Published 1 month ago

Audiovisual Equipment & Installation Services

NWUPC is seeking to establish a multi-provider Framework Agreement on behalf of the members of NWUPC & CPC for Audio Visual Equipment & Installation Services. This Framework Agreement will commence on 1st September 2024 for an initial period of twenty-four (24) months until 31st August 2026 with the option to extend the Agreement for twelve (12) months until 31st August 2027 and a further twelve (12) months until 31st August 2028 subject to satisfactory Economic Operator performance. The Framework Agreement will be split into three lots as follows: Lot 1 - Supply & Delivery of Audio Visual Equipment Lot 2 - Supply, Delivery & Installation of Audio Visual Equipment Lot 3 - Supply, Delivery & Installation of Audio Visual Equipment - Northern Ireland The following organisations committed to this procurement and intend to utilise the Framework Agreement as soon as possible after award: NWUPC https://www.nwupc.ac.uk/our-members CPC https://www.thecpc.ac.uk/members/

£64,700,000 Bids close: 5 months ago
Award

Published 1 month ago

LOT 1 Provision of SIP Communications Support RM6116 4A - AWARD

Together Housing is seeking a suitably qualified and capable provider, for the provision of its Session Initiation Protocol ("SIP") Telecommunications support, capable of supporting/providing PCI DSS Type A compliance throughout the provision of service. Such procurement is being conducted through Lot 4A (Analogue Telephony) of the Crown Commercial Services "Network Services 3" Framework (reference RM6116) (the "Framework"). THA is running two (2) concurrent procurements as "Lots" in relation to this provision, which will result in the award of two contracts. This RFQ document forms Lot X of this procurement activity. Further information can be found in the "instructions for completion" section (Section 1.4) of this document. Together Housing currently operates an on-premise contact centre solution, utilising the Netcall Liberty Converse product suite. Calls into such solution are routed via a 0300 platform into two concurrent SIP provisions (with calls apportioned on a managed "Active/Active" allocation basis), before passing into the solution for a CX agent to manage the call. The current SIP operating model also allows for the routing of inbound calls to remote-working CX agents (typically receiving calls via mobile), routing through the Netcall CX solution on an "inbound to outbound" basis to the remote worker. Whilst the vast majority of calls routed through the SIP provisions are inbound, THA also utilises the facility for outbound calls, as may be required by staff in the performance of their duties and with all such outbound calls routed through the SIP (as defined above) via the Netcall solution. THA has further identified a requirement to improve its posture in relation to Payment compliance, and is seeking to attain and maintain "PCI DSS - SAQ A" Compliance across all inbound and outbound calls (where such compliance is relevant within the context of such call). To keep with this operating model, THA is conducting two concurrent, "lot"-based procurements for the Provision of SIP, the procurement model for which being further defined in section 1.4 of this document. Further details regarding Together Housing's specification for this Lot can be found in Section 2 of this RFQ document. Following the completion of the procurement process for this Lot, Together Housing intends to enter into a contract with the winning bidder, under the terms of and contractual template set out within the Framework. Such contract is expected to commence on 15th of July 2024, for a period of Three (3) years, with a single extension option of 12 months incorporated into the agreement and to be exercised at the sole discretion of Together Housing as the Contracting Authority

Bids close: 5 months ago
Award

Published 3 months ago

Supply of Audio-Visual Solutions

Services may include but not be limited to the list below. Please see Annex D where there will be an area to declare what Goods/Services you are able to provide. •Asset Management •Associated Software •Auditing of Existing Equipment •Auditorium Solutions •Conferencing Systems •Digital Signage •End User Support •Hearing Assistance (Hearing Loops) •Hybrid Working Solutions •Image Capture Devices •Installation •Integration •Interactive Learning Technology •Interactive Products and Solutions •Maintenance •Outdoor Systems •Project Management •Projectors •Replacement Parts, including Lamps •School Hall Audio Solutions •Service Desk •Service and Maintenance •Software Licensing of Audio-Visual Solutions •Sound Systems •Specialist Advice and Solutions •Training •Video Wall •Virtual Reality •Visitor Management Systems
Award

Published 3 months ago

Supply of Audio-Visual Solutions

Services may include but not be limited to the list below. Please see Annex D where there will be an area to declare what Goods/Services you are able to provide. •Asset Management •Associated Software •Auditing of Existing Equipment •Auditorium Solutions •Conferencing Systems •Digital Signage •End User Support •Hearing Assistance (Hearing Loops) •Hybrid Working Solutions •Image Capture Devices •Installation •Integration •Interactive Learning Technology •Interactive Products and Solutions •Maintenance •Outdoor Systems •Project Management •Projectors •Replacement Parts, including Lamps •School Hall Audio Solutions •Service Desk •Service and Maintenance •Software Licensing of Audio-Visual Solutions •Sound Systems •Specialist Advice and Solutions •Training •Video Wall •Virtual Reality •Visitor Management Systems

£200,000,000 Bids close: 3 months ago

Charterhouse Voice & Data Ltd

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to Charterhouse Voice & Data Ltd

Telephony and Contact Centre Service

Audiovisual Equipment & Installation Services

LOT 1 Provision of SIP Communications Support RM6116 4A - AWARD

Supply of Audio-Visual Solutions

Supply of Audio-Visual Solutions

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win