Contact Centre Services

Award

Buyers

Value

£50,600,000

Suppliers

Classifications

  • Customer services

Tags

  • award
  • contract

Published

3 years ago

Description

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:
•management of customer contact through social media channels, secure messaging and chatbots
•ad-hoc administration work to support account processing
•additional blended work to support contact and repayments processing
•outbound calling
•web chat

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

    Download

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Organisation

Student Loans Company Limited

Body governed by public law

[email protected]

+44 1413062000

Timeline complete

Publish
Bid
Evaluate
Award
Complete