BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

Open

Buyers

Katy Reed

Value

£99,000

Classifications

Customer services
Business and management consultancy services
General management consultancy services
Business development consultancy services
Design consultancy services
Evaluation consultancy services
Diagnostic systems

Tags

tender

Submission Deadline

3 weeks from now

Published

1 hour ago

Description

Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. 
Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210

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Organisation

Katy Reed

Public authority - sub-central government

[email protected]

Timeline active

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