Thinks Insight & Strategy

Information

Name

Type

Company

Roles

Supplier

Company Size

Large

Company Number

Incorporation Date

Website

Address

London

United Kingdom

Suppliers

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Contracts awarded to Thinks Insight & Strategy

The contracts that Thinks Insight & Strategy have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 3 weeks ago

Customer views on guaranteed standard scheme (GSS)

Over the coming months, the Department for Environment, Food and Rural Affairs (Defra) will be launching a consultation on payments made under the Guaranteed Standards Scheme (GSS). Water and wastewater customers are entitled to guaranteed minimum standards of services from their water or sewerage company. When companies fail to meet these standards, they are required to make a payment to affected customers, as specified by the GSS This research will need to be completed by early October 2024, in order to inform Ofwat's response to and recommendations for, Defra's consultation.

£36,550 Bids close: 3 months ago
Award

Published 3 weeks ago

Customer research on billing

The broad aims of this research are to: - Understand more about the reasons for of billing contacts and complaints, and the customer journeys when engaging with companies about billing issues. - Capture the experiences of some of what might be classed as the 'worst served customers' in relation to billing and to understand the causes, factors and experiences that cause the most harm. - Consider the range of customer experience as they apply to: 1) different companies (this may include variations within companies as well as between companies) and organisations; 2) customers in different circumstances (for example, socio-demographics, vulnerable customers, customers struggling financially). - Identify any recommendations, learning or good practice in the handling of billing problems that can be used to inform Ofwat's licence condition guidance or wider work. Examples of learning or good practice may relate to communications, support, timing or other aspects of the customer journey and complaint handling.

£123,000 Bids close: 2 months ago
Award

Published 5 months ago

Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales Wave Two

This ITT is for qualitative research with household water customers who have experienced sewer flooding in their homes or gardens.

£62,500 Bids close: 9 months ago
Award

Published 8 months ago

Market Research & Insights

Thames Water wants to appoint a panel of Companies that can provide Market Research & Customer insights services to Thames Water, these insights will be used by Thames Water to influence business decisions. Successful bidders will form an approved panel and will have the opportunity to complete a variety of works over the contract duration. Thames Water makes no commitment to the contract value as these will vary year on year, and most works will be awarded following mini-competitions amongst panel members.

Thinks Insight & Strategy

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to Thinks Insight & Strategy

Customer views on guaranteed standard scheme (GSS)

Customer research on billing

Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales Wave Two

Market Research & Insights

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win