Customer views on guaranteed standard scheme (GSS)

Award

Buyers

O F W A T

Value

£36,550

Suppliers

Thinks Insight & Strategy

Classifications

Customer satisfaction survey

Submission Deadline

3 months ago

Published

3 weeks ago

Description

Over the coming months, the Department for Environment, Food and Rural Affairs (Defra) will be 
launching a consultation on payments made under the Guaranteed Standards Scheme (GSS).
Water and wastewater customers are entitled to guaranteed minimum standards of services from 
their water or sewerage company. When companies fail to meet these standards, they are 
required to make a payment to affected customers, as specified by the GSS



This research will need to be completed by early October 2024, in order to inform Ofwat's 
response to and recommendations for, Defra's consultation.

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