Alemba Ltd

Information

Name

Alemba Ltd

Type

Company

Roles

Supplier

Company Size

Large

Company Number

Incorporation Date

Website

Address

24 Minto Street Edinburgh Midlothian EH9 1SB

Suppliers

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Contracts awarded to Alemba Ltd

The contracts that Alemba Ltd have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 2 months ago

CO0591 Enterprise Service Management Solution

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts.\r \r The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration.\r \r The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.\r \r The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contract following a 2-year notice period. The earliest the 2-year notice period can be implemented is from year 3 and at any point after this time period. The 2-year notice period allows for procurement and implementation of a new Solution. \r \r Estimated value is for definitive term of 5 years.\r \r No variants or options will be accepted. \r \r For this tender the Authority will be using the ProContract (aka Due North) eSourcing portal https://procontract.due-north.com (https://procontract.due-north.com) throughout the procurement process, and all communications with Essex County Council relating to this procurement exercise must be via the portal's messaging system. Supplier registration on the portal is free of charge and can be done via: https://procontract.due-north.com/ (https://procontract.due-north.com/).\r \r The reference and title of this procurement in ProContract is DN760385 CO0591 Enterprise Service Management Solution. \r \r It is recommended that any bidder not already registered on the ProContract eSourcing portal, register at the earliest opportunity. The Council reserves the right to amend timescales for any reason and change the evaluation criteria where necessary for example if there are genuine omissions or mistakes. We also reserve the right to cancel the procurement exercise and/or not to award all or part of a contract. The Council will not be responsible for any costs incurred by bidders in relation to this procurement exercise.

£1,725,000 Bids close: 7 months ago
Award

Published 2 months ago

CO0591 Enterprise Service Management Solution

Open tender completed for an Enterprise Service Management Solution.

£580,955
Award

Published 3 months ago

IT Service Management Solution (RFS22-020)

The Council wishes to procure a software solution to support IT service management for incident, request, and problem management. The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live. After the initial period, there will two, 36 month extension options. The full Contract period shall be for a maximum of 10 (ten) years.

£219,380

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to Alemba Ltd

CO0591 Enterprise Service Management Solution

CO0591 Enterprise Service Management Solution

IT Service Management Solution (RFS22-020)

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win