IT Service Management Solution (RFS22-020)

Award

Buyers

The Council of the City of Wakefield

Value

£219,380

Suppliers

Alemba Ltd

Classifications

Helpdesk and support services

Published

3 months ago

Description

The Council wishes to procure a software solution to support IT service management for incident, request, and problem management.  
The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams.  Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base.    
The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live.   
After the initial period, there will two, 36 month extension options.  The full Contract period shall be for a maximum of 10 (ten) years.

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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