Wakefield Council Contact Centre Telephony Solution

Award

Buyers

Value

£709,010

Suppliers

Classifications

  • Telecommunications equipment and supplies

Tags

  • award

Submission Deadline

1 month ago

Published

2 weeks ago

Description

This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations.

Similar Contracts

Open

Telephony and Communication Services Dynamic Purchasing System

The Authority is exercising its option to extend its collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services for an additional 12 months until 27 March 2026. The DPS comprises of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services The DPS will remain open for new suppliers to apply to join. Current suppliers on the DPS do not need to re-apply and will remain on the DPS. Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows: Reference No:FEB441070 OCID:ocds-r6ebe6-0000672959

Scottish Government

Scottish Government

Published 1 year ago
Open

Health and Social Care Network (HSCN) Access Services.

The Dynamic Purchase System has been established on behalf of UK public sector bodies who have a need for the provision of data access services, to facilitate connectivity to the Health and Social Care Network (HSCN) and additional network services. Non public sector entities may also use the DPS Agreement in order to (i) satisfy contractual obligations to one or more public sector bodies, all of which are entitled to use the DPS on their own account; or (ii) deliver Health and/or Social Care services to benefit the public. Successful bidders will be required to meet the published criteria including HSCN Compliance to be appointed to the DPS. Suppliers will also be asked to confirm whether they are capable of offering Public Services Network (PSN) compliant services, although this is not mandatory. Suppliers who are successfully appointed to the DPS will be invited to submit tenders by Contracting Bodies through a Call for Competition.

Crown Commercial Service

Crown Commercial Service

Published 2 years ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Wakefield Council

Regional or local authority

Adam Blenkinsop

[email protected]

7824864570

Timeline complete

Publish
Bid
Evaluate
Award
Complete