Out of Hours Call Handling Service – 00267-CX

Open

Buyers

Katy Reed

Value

£0

Classifications

Telephone-answering services
Call centre

Tags

tender

Submission Deadline

1 day from now

Published

4 weeks ago

Description

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: 
•Repairs and Maintenance (including estate services) 
•Neighbourhood Management 
•Tenancy Management  
•Income Management  
•Antisocial Behaviour 
•Complaints 
•Home Ownership 
The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours.
Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times.  Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS
For more information about this opportunity, please visit the Delta eSourcing portal at: 
https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./NXM72JE5R8
To respond to this opportunity, please click here: 
https://www.delta-esourcing.com/respond/NXM72JE5R8

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Organisation

Katy Reed

Public authority - sub-central government

Donna Monro

[email protected]

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