Video and Contact Centre Audio Managed Service

Open

Buyers

Katy Reed

Value

£40,000

Classifications

Radio, television, communication, telecommunication and related equipment
Customer services

Tags

tender

Submission Deadline

2 weeks from now

Published

6 days ago

Description

Cambridge City Council is looking for a supplier to provide a managed service for video creation as well as audio services to support the customer service team which includes the below: 
Designated & Experienced Account Management  
Dedicated & Experienced Studio Help Desk  
Highly Efficient turn-around of Orders < 3 working days with emergency turn around as required  
Professional Voice Artists  
High Quality Recordings to Contact Centre Standards 
Secure Delivery of Recordings via FTP  
Guaranteed Voice Availability  
Access to, and use of, non-copyright Music on Hold 
Guaranteed Video creation credits for use across the duration of the contract

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Extending High Speed Broadband Framework Agreement

Procurement The Welsh Government (the "Authority") is conducting a procurement to establish an open framework (the "Framework") to deliver the Extending High Speed Broadband ("EHSB") project. Once the Framework is established, the Authority intends to award a series of call-off contracts (following individual competitive selection processes), that will provide grant funding to telecoms suppliers to cover the "gap" in costs that are required to deliver superfast connections to communities / premises in Wales that would not otherwise be served by commercial operators under normal market conditions, due to the high infrastructure cost of building connections to those "hard to reach" communities / premises. Grants made under the call-off contracts are out of scope for the purposes of VAT. Coverage The Authority’s 2022 open market review identified that around 84,000 premises within Wales did not have access to superfast download speeds (at least 30Mbps) exacerbating the digital divide. Ofcom has previously stated that a subset of these (around 10,000 premises) do not yet have access to at least 10Mbps. Despite the efforts of the telecommunications industry and public sector interventions, there are still premises in Wales that do not have access to at least superfast broadband speeds. The Authority has therefore developed the EHSB project to address this gap and provide fast and reliable broadband to those premises. Whilst the Authority is confident that the number of premises without superfast download speeds has drastically reduced since the 2022 open market review (as the scope of commercial and other public sector deployments, including Project Gigabit, have become clearer), the Authority anticipates that the number of premises that are currently in scope of the Framework is in the region of 29,000 premises. The current, indicative list of eligible premises that are anticipated to be in scope for the Framework will be subject to refinement/update during the duration of the Framework (for example, to reflect any premises which may be addressed by other interventions). The premises that are in-scope for each call-off contract will be confirmed in the relevant request for proposals issued under the Framework. Additional Information The Authority expects the Framework will have two lots. The first lot will be for projects that require the installation of broadband network infrastructure to 1,000 premises and over. The second lot will be for projects that require the installation of broadband network infrastructure to under 1,000 premises. Suppliers are permitted to apply for either or both lots. The Authority expects the first Framework will commence early 2026 with the first call-off contract under the Framework being awarded shortly thereafter. The estimated total value set out in this notice is in respect of all call-off contracts that may be awarded under the Framework. At this stage, it is an estimate only and is in no way guaranteed or final. The associated tender documents for this opportunity contain more specific information. The dates and total duration for the Framework and any call-off contracts referred to in this notice are also estimates and for illustrative purposes only.

Published 5 days ago

Open

CO6092 - CCTV Operators Contract

This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough's CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.

Published 1 week ago

Open

CO6092 - CCTV Operators Contract

This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough’s CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc. The Council’s CCTV system, a statutory service, has recently benefitted from a capital investment of £3.9m with £895,000 to ensure the CCTV Command and Control Centre has the latest equipment including a bespoke, state of the art LED Video Wall Display Unit capable of monitoring 42 cameras at any time. All 350 street-based cameras have been upgraded from analogue to digital, improving the image quality and zoom function and to help track and catch those suspected of being involved in crime. The network equipment and infrastructure has also been upgraded to support the new cameras. The work has been carried out in phases and was completed in April 2024.The prioritisation of the CCTV Transformation programme with resources fully deployed to support this has meant a lack of sufficient capacity to dedicate to the procurement of the now expired CCTV contracts (CCTV Operators, Fibre & Network Maintenance & CCTV System Maintenance).

Published 1 week ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Katy Reed

Public authority - sub-central government

[email protected]

Timeline active

Publish

Bid

Evaluate

Award

Complete