PA23 - UK4 - Tender Notice

Description

Southern Water Services ("SWS") seek to implement a new Occupational Health & Health Surveillance Services provision, which will ensure covergage across the full SWS region.
The contract will be awarded to one single supplier 
SWS is looking for a flexible approach to deliver a service to accommodate all the different organisational structures and job roles - desk associated work, seated and standing, customer facing work, call centre operations, physical work, staff woring or coming into contact with hazardous substances, work outdoors in all seasons, driving.
Key requirements:
Health Surveillane
Annual mini-health checks
Health Education visits
Mental Ill-health advice and Management support, trauma counselling, stress risk
Stress management and resiliance
Musculoskeletal Education and support
Additional bespoke support/ capability services - weight management, neurodiversity, sleep coaching, vehicle capability assessment, menopause
Pre-Employment checks (online and face to face)
Pre-employment questionnaires and medicals
Drug and alcohol checks (pre-employment role specific and 'with cause')
Night Worker Assessment
DES workstation Assessment
Skin checks
Monthly Management Reporting
Liaison with employees GP or specialist where required (assuming employee consent)
Access to an Occupational Health Physician
Occupational Health, reports that are appropriate for use in employee relations cases, including where legal issues arise.
Flu Vouchers 
Vaccination clinics onsite where required
Needlestick Injury – Advice and support
Provision of a health risk profiling advisory service as part of health surveillance (when required) 
Trend analysis including proposed wellbeing interventions to reduce incidence of ill health and or absence 
Governance target outcomes:
Selection of a suitable supply chain structure to enable optimum outcomes of:
Compliance with the Procurement Act 2023
A fit for purpose offering of the Occupational Health referral service, such that recommendations are clear and aid management/HR decision making.
A balanced Occupational Health referral approach regarding employee health and wellbeing in line with the organisation’s business needs. 
A service to support and aid the resolution of mental ill health and support the organisation with clear advice and guidance. 
A clear and simple pre-employment check process for new starters, including a timely Drugs & Alcohol testing service to prevent any delays in employee start dates. 
A process ensuring that ‘movers’ are captured in any new medicals, should their role require it.
An on-line health surveillance booking system that is flexible and easy to use.
Health surveillance provided with a suitable mix of automated process and face to 
face, where required (e.g., medical versus on-line questionnaire).
Providing a robust, comprehensive management reporting functionality; identifying trends and providing commentary, whilst recommending suitable initiatives to reduce health risk and lifestyle factors.  
A supplier with an approach based the prevention of ill health and risk prevention in keeping with SEQOHS. 
A supplier able to work with Southern Water on the addition and connectivity of future downstream future services, as part of the long-term goal to streamline and connect interventions, e.g., adding DSE Assessments later.
A system that is compliant and robust to meet GDPR and data privacy requirements.
A process where employee data is shared in a usable format compliant with internal SWS systems, e.g., Workday. 
A supplier able to balance clinical guidance and advice while respecting SWS requirements. 
A service that is responsive and supportive to SWS business needs and requirements, against agreed SLAs.
A complaint process that is robust and drives continuous service improvement. 
A proactive approach to Health surveillance where recalls scheduling is approached in a simple and cost-effective way.  
A supplier able to work in partnership with Southern Water to define/refine any new requirements for health surveillance medicals, in line with health risk assessments.  
Clear and simple invoicing processes
Requirements 
Monthly MI Reporting (reactive/quantitative) 
Monthly Trends/Insights (proactive/qualitative) 
General Advisory Service
Performance/Service KPIs
Quarterly Performance Review Meetings
Overview of Organisational Structure 
Annual Business Review Meeting
Annual Health Risk Review