Warden Call Servicing

Award

Buyers

Value

£68,000

Suppliers

Classifications

  • Miscellaneous repair and maintenance services

Tags

  • award

Submission Deadline

1 month ago

Published

3 weeks ago

Description

Call off from EEM Warden Call Servicing Framework EEM037

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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HASTOE GROUP INVITATION TO TENDER (ITT) FOR VOIDS AND RESPONSIVE REPAIRS MADE OF 2 Lots.

Hastoe Group is a rural housing association in England specialising in affordable housing for local communities, particularly in rural areas. They own and manage over 7,500 homes across southern England and are known for building sustainable, energy-efficient homes, including Passivhaus homes. Their mission is to provide affordable and environmentally sustainable homes for local people, helping to sustain rural communities. This Procurement will be focussed on the East Sussex Region in which Hastoe Group has circa 500 properties which require a responsive repairs/maintenance and void maintenance. HASTOE GROUP, is undertaking a competitive tender process to appoint a supplier to deliver their Planned and Responsive Maintenance Services in Lot 1 and Voids Responsive Maintenance Services in Lot 2. This process is being managed by Altair Ltd on behalf of HASTOE GROUP. Please note that this will conclude as a Hastoe Group contract and has no connection to Altair Ltd. The aim of this procurement process is to appoint one provider for each Lot of this procurement to deliver the Lot 1 – Responsive Repairs Goods and Services and Lot 2 – Voids Responsive Repairs Goods and Services, Bidders can bid for one or both Lots. The anticipated annual contract value is estimated at £300,000 split as £250k per annum as responsive repairs and maintenance and circa £50k per annum spend on Voids, , resulting in a total estimated annual spend of £300,000. Over the full six-year term, the estimated total contract value is £1,800,000 including VAT. Please note that whilst this is an estimated contract value it is not in any way guaranteed. The engagement process will be 3 stages. 1. A survey with shaping questions will be sent to all interested parties. 2. Supplier completed questionnaires, and feedback will be collated, and a 3. a full supplier day take place at the request and invitation of the Contracting Authority. The services planned to be tendered include but are not limited to: Lot 1 - Responsive Repairs Goods and Services, both in working hours and out of hours call outs. •Routine Inspections: Regular checks to identify and address minor issues before they become major problems. •Plumbing Repairs: Fixing leaks, unclogging drains, and maintaining water systems. •Electrical Repairs: Addressing faulty wiring, replacing light fixtures, and ensuring safe electrical systems. •Roof Repairs: Fixing leaks, replacing damaged shingles, and maintaining roof integrity. •Window and Door Repairs: Replacing broken glass, fixing locks, and ensuring proper insulation. •Structural Repairs: Addressing issues with walls, foundations, and other structural elements. •Pest Control: Managing infestations and preventing future occurrences. •Painting and Decorating: Refreshing interiors and exteriors to maintain aesthetic appeal. •Accessibility Improvements: Installing ramps, handrails, and other modifications to support residents with disabilities. As part of the service provision, the Contracting Authority is planning to put in place a new Framework solution which will enable the Contracting Authority to provide full range of Goods, Services and Maintenance across the following areas: Lot 2 - Voids This Lot will include, but is not limited to, the workstreams identified below. The Contracting Authority reserves the right to make changes to the content of the Lot based on Market Engagement Feedback. 1.Initial Inspection: Conducting a thorough inspection to identify any damage or necessary repairs. 2.Cleaning: Deep cleaning the entire property, including carpets, windows, and appliances. 3.Painting and Decorating: Refreshing walls, ceilings, and other surfaces to make the property more appealing. 4.Plumbing Repairs: Fixing leaks, replacing fixtures, and ensuring all plumbing systems are functional. 5.Electrical Repairs: Checking and repairing wiring, outlets, and light fixtures. 6.Pest Control: Addressing any infestations and taking preventive measures. 7.Security Enhancements: Ensuring locks, doors, and windows are secure to prevent unauthorized access. 8.Structural Repairs: Fixing any issues with walls, floors, and ceilings. 9.Accessibility Improvements: Making necessary modifications to support residents with disabilities. 10.Waste Removal: Clearing out any leftover belongings or debris from previous tenants. 11.Minor Repairs: Addressing small issues like broken tiles, damaged countertops, or loose fittings. Conditions of Participation (To be confirmed): Legal and financial capability: Requirement: The supplier must be a legally established entity with the financial stability to perform the contract. Specific requirements will be finalised following market engagement. Likely evidence and process: 1.A copy of the supplier’s registration documents and all relevant certifications and accreditations. 2.Dunn and Bradstreet report to review all Suppliers’ operational standing. Technical Ability to perform the Services and provide the Goods as set out: Requirement: The supplier must demonstrate the technical capability and experience necessary to fulfil the contract requirements. Likely evidence and process: 1.A list of principal services provided in the past three years, including values, dates, and recipients. 2.Details of the technical ability and measures for ensuring quality. 3.Qualifications and experience of key personnel. 4.Quality and Technical Questions to be completed fully, evidencing the Suppliers’ ability to provide the goods and services. Payment Terms: 30 days net end of month invoice received. Contract Dates and Expected Process. Estimated Date of Tender Notice Publication: June 2025, TBC Estimated Date for Submission of Requests to Participate: June - July 2025, TBC Procedure Expected to be Used: •Open Procedure Dynamic Market Membership: No Participation – Particular Suitability: •Small and medium-sized enterprises (SME) •Large enterprises Selection Process: 1.Mandatory Documents and Certification: •Legal and financial capacity documents. •Certifications and declarations of compliance. 2.Procurement Specific Questionnaire (PSQ): •Mandatory Questions: Legal, financial, and technical capacity. •Discretionary Questions: Past performance, references, and other relevant criteria. •Exclusion Criteria: Both Mandatory and Discretionary 3.Technical/Quality Questionnaire: •Estimated 60%. Detailed questions assessing the supplier's technical ability and quality assurance measures including social value 4.Pricing Evaluation: •Estimated 40%. Detailed breakdown of costs and pricing structure. 5.Overall Threshold: For the Suppliers that pass the PSQ, award criteria for both Lots, the combined weighted scores from the Technical/Quality Questionnaire and Pricing Evaluation will provide an overall score. The highest scorer with the combined score will be the winning Bidder for each Lot. NB – The specifics of the Financial / Non-Financial weightings are to be confirmed following initial market engagement. Term of the Framework Including Extensions: 4 years initially with extensions up to 24 months to a 6 year maximum term. Previous Framework Information: Prior Framework was a single Lot in a larger Framework, this element has now been split out. Intention to Award the Framework to: 1.A single Supplier by Lot, Suppliers can bid for one of or both Lots. What Fees if Any will be Charged in Accordance with Section 45(7) of the PA 2023: No fees will be charged within this process. Will an Electronic Auction be Used: No What Lots will Form this Tender: There will be two Lots, Planned and Responsive Maintenance Services in Lot 1 and Voids Responsive Maintenance Services in Lot 2. Will it be Awarded by Lot: Yes Estimated Award Criteria for Each Lot: Both Lots will be awarded on a highest scoring Supplier basis. The Supplier that reaches the highest combined score across the Quality/Technical and Financial evaluations will be awarded to each Lot of the framework. All specifics for the scoring mechanism will be completed in detail following the market engagement, the Contracting Authority reserves the right to amend the award criteria based on Market Engagement. Can a Supplier bid for all Lots: Yes Estimated Date of Contract Award: August 2025 Tendering Process – Number of Days for the ITT to be Live: To be confirmed following Market Engagement Associated Notice – Preliminary Market Engagement Notice: Document Access: Documents relating to the procurement can be obtained from Procurement, Contract & Tender Management - Delta eSourcing. Expression of Interest: Interested parties can express their interest by emailing [email protected] using the Title of the Published Notice and the Unique Reference Number in the Subject line of the email stating which Lot is of interest, by 1700 hours on the 12th June 2025. Tender Submission Via: Procurement, Contract & Tender Management - Delta eSourcing. Estimated Date of Tender Submission: Jun-July 2025 Tenders and all Communications Must be in English: All communications and clarifications will be through the preferred tendering portal, in English. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=955644793

Katy Reed

Katy Reed

Published 1 week ago

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Organisation

Hightown Housing Association Limited

Mark Salmon

[email protected]

01442 292392

Timeline complete

Publish
Bid
Evaluate
Award
Complete