Supply of MDP Website

Award

Buyers

Value

£93,000

Suppliers

Classifications

  • World wide web (www) site design services

Tags

  • award
  • contract

Published

1 month ago

Description

Supply of MDP Website

Documents

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  • Contract Agreement

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The Leasehold Advisory Service (LEASE) provides free expert advice and guidance to leaseholders and park home owners in England and Wales. Currently, we deliver services through two websites (approximately 1.3 million annual visits) and 35,000 one to one phone and written advice sessions. This volume of appointments is limited by the capacity of LEASE and doesn't meet current demand let alone forecast increases in future demand from incoming legislation and reform. However, many of our appointments could be resolved through a better web offer which provides the right content to customers that helps them solve their problem without needing to contact us. Our current (wordpress) websites are: https://www.lease-advice.org/ https://parkhomes.lease-advice.org/ Our vision is to become the most trusted, authoritative, and accessible source of leasehold information in England and Wales. To achieve this vision, we must address fundamental issues with our current website. 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Whilst ensuring results are accurate and sourced. • Integrated appointment booking system which makes it easy for a customer who need an appointment to book one, but deflects queries which can be served through web content: development and integration of a seamless appointment booking system, enabling users to easily schedule one-to-one assistance via phone and email and other routes in future. • An integrated, cost effective, and user-friendly content management system (CMS) that empowers non-technical staff to efficiently manage and update website content, optimises for SEO • A secure and scalable platform with personalisation capabilities: a secure, cost effective, affordable, scalable, and adaptable platform that can integrate future AI tools and personalised services and is suited to the size of LEASE. • Content migration and technical and content SEO audit: ensuring seamless transfer of existing content to the new platform, and highlighting content areas for future improvement by LEASE content specialists. • SEO strategy (keyword optimisation, url structure, meta descriptions) • Development of new content information architecture optimised for both AI engine ingestion and SEO and surfacing the right information to meet user needs • Robust analytics and reporting: development of comprehensive analytics and reporting mechanisms including a suite of measure which show progress against baselines for our business objectives, and content tagging to track user behaviour and inform data-driven improvements • Secure and sustainable hosting: provision of a secure, cost effective, reliable, and scalable hosting solution, with ongoing maintenance, security updates, and performance monitoring, including measures to protect against common web vulnerabilities (such as those outlined in the OWASP Top 10), appropriate data encryption both in transit and at rest, and robust access controls. 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Katy Reed

Katy Reed

Published 1 week ago

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Organisation

Ministry of Defence

Ministry or any other national or federal authority, including their regional or local subdivisions

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