Revenues & Benefits Software System

Open

Buyers

Westmorland and Furness Council

Value

£7,500,000

Classifications

IT services: consulting, software development, Internet and support

Tags

tender

Submission Deadline

2 months from now

Published

1 day ago

Description

The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and  accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account.  The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.

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Contract Agreement

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Award Notice

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Organisation

Westmorland and Furness Council

Regional or local authority

Mrs Maxine Moran

[email protected]

Timeline active

Publish

Bid

Evaluate

Award

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