User Services for Emergency Services Network (ESN)

Award

Buyers

Value

£1,362,000,000

Suppliers

IBM United Kingdom Limited

Classifications

Telecommunications services
Telecommunications equipment and supplies
Telecommunications equipment
Telecommunications facilities
Telecommunications system
Ancillary works for telecommunications
Networking, Internet and intranet software package
Billing system
Maintenance and repair of data network equipment
Maintenance and repair of information technology equipment
System maintenance services
Maintenance services of telecommunications equipment
Communications system maintenance services
Mobile-telephone services
Air-to-ground telecommunications services
Draft plans (systems and integration)
IT services: consulting, software development, Internet and support
Systems consultancy services
Helpdesk and support services
Helpdesk services
Systems support services
Software testing
Systems testing services
Software-related services
Software support services
Software development services
Repair of information technology software
Software supply services
Data network management and support services
Data transmission services
Data management services
Internet services
Customer services
Call centre
Collection agency services
Subscription services
Miscellaneous business-related services
Staff training services
Radio services
General Mobile Radio Services/Family Radio Services (GMRS/FRS)
Services related to the preparation of training manuals
Services furnished by business, professional and specialist organisations

Tags

award
contract

Published

8 months ago

Description

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to  the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Compliance Services

Norwich City Council ((NCC) is seeking to appoint a single contractor to deliver a long-term Compliance Services Contract covering (but not restricted to) statutory inspection, testing, servicing, maintenance, repairs and associated upgrades across its housing stock and communal areas. The scope of services will include, but is not limited to, emergency and communal lighting, fire alarms and detection systems, automatic opening vents, warden call systems, domestic flat entrance door inspections, lateral and rising mains, access control systems, high-rise building ventilation, lightning protection, cold water storage tanks, dry risers, legionella risk assessments, and refuse chute cleaning. NCC reserve the right to include other relevant and appropriate services to this Contract at any time during the term. The Contract will run for an initial term of five years, with the option to extend for up to two further periods of five years each, giving a maximum possible duration of fifteen years using the JCT MTC (2024) form of Contract with a schedule of amendments, and will be awarded to a single Contractor. The estimated total contract value is £35.1 million inclusive of VAT. The procurement will be conducted under the Open Procedure in line with the Procurement Act 2023 and associated Procurement Regulations 2024, and the contract will be awarded on the basis of the Most Advantageous Tender, using a 60/40 quality to price weighting. The primary CPV code for this procurement is 50710000 (Repair and maintenance services of electrical and mechanical building installations), with additional relevant CPV codes covering specialist workstreams including legionella risk assessments, refuse chute cleaning, fire alarm systems, electrical installations and mechanical engineering works. The services are to be delivered across Norwich and the wider Norfolk area. NCC reserve the right to cancel the procurement and not to proceed with the Contract at any stage of the procurement process. NCC also reserves the right not to award the Contract. Neither NCC nor any person on whose behalf this procurement is undertaken is to be liable for any costs incurred by those expressing an interest or tendering for the Contract.

Published 9 hours ago

Open

Web Optimisation Platform

We require a platform to support our web optimisation programme to aid our student recruitment and research reputation objectives. The platform should allow us to quickly and easily AB test new features, content and design on our webpages against clear goals with in-depth statistics on what our users are doing to allow data-based decisions on what works. We also need personalisation features to allow us to target certain types of users such as those in specific countries or those who have carried out previous actions on our website.

Published 13 hours ago

Open

Provision of music, webcasting and visual tributes within Wirrals Cemeteries & Landican Crematorium

The Council is seeking to appoint an experienced supplier who is able to provide a music database, visual tributes and a webcasting recording service with internet access for funeral services within its and three chapels at: • Landican Crematorium (North Chapel, Centre Chapel and South Chapel). A music database only provision within it's chapel at: • Frankby Cemetery Chapel

Published 13 hours ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Secretary of State for the Home Department

Ministry or any other national or federal authority, including their regional or local subdivisions

ESMCP User Services Commercial Lead

[email protected]

Timeline complete

Publish

Bid

Evaluate

Award

Complete