Outsourced Contact Centre Renewal

Open

Buyers

Consumer Council for Water

Value

£1,200,000

Classifications

Water distribution and related services

Tags

tender

Submission Deadline

3 weeks from now

Published

1 week ago

Description

Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house.

Additional information: 
Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

Consumer Council for Water

Consumer Council for Water

[email protected]

Timeline active

Publish

Bid

Evaluate

Award

Complete