Summary, Assessment, Response (SAR) to improve call management

Award

Buyers

COLLEGE OF POLICING LIMITED

Value

£26,183

Suppliers

Bloom Procurement Services Ltd

Classifications

Research services

Tags

award

Submission Deadline

9 months ago

Published

7 months ago

Description

SAR was intended to improve the quality of call handling and risk assessment, cut down on waste in relation to regrading and reduce call completion times. The SAR approach involves a focus on professional curiosity and empathy rather than an over reliance on scripts; was supported by negotiator approaches to conversation management and relies on a simplified structure and risk assessment application. 
The College requires a supplier to build on the original pilot research by designing and delivering a small-scale mixed 
method evaluation using data from the force and exploration of the implementation of SAR and roll out in force.

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Organisation

COLLEGE OF POLICING LIMITED

Arms Length Body

Maryann Peiris

[email protected]

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