Summary, Assessment, Response (SAR) to improve call management

Award

Buyers

Value

£26,183

Suppliers

Classifications

  • Research services

Tags

  • award

Submission Deadline

11 months ago

Published

9 months ago

Description

SAR was intended to improve the quality of call handling and risk assessment, cut down on waste in relation to regrading and reduce call completion times. The SAR approach involves a focus on professional curiosity and empathy rather than an over reliance on scripts; was supported by negotiator approaches to conversation management and relies on a simplified structure and risk assessment application. 
The College requires a supplier to build on the original pilot research by designing and delivering a small-scale mixed 
method evaluation using data from the force and exploration of the implementation of SAR and roll out in force.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

GB-London: 904821566 T1351 An investigation into the factors impacting freight braking in low adhesion

This project will undertake an investigation into the factors that impact freight braking (deceleration) in low-adhesion conditions, with a focus on understanding the interactions between various influences and how they differ from those observed in passenger or other rail applications.

Rail Safety Standards Board (RSSB)

Rail Safety Standards Board (RSSB)

Published 1 day ago
Open

A Study of Architectural Measures used to Reduce Overheating - Literature Review and Analysis

o Undertake a literature review to identify a list of measures that were used in the past in the United Kingdom to reduce summertime overheating. The measures should not include design decisions based on location, exposure or orientation etc, or any measures that cannot be reintroduced or retrofitted to an existing building. o Undertake a literature review to identify a list of measures that were or continue to be used in Mediterranean climates to reduce summertime overheating. The measures should not include design decisions based on location, exposure or orientation etc, or any measures that cannot be reintroduced or retrofitted to an existing building. o Evaluate each of the identified measures in relation to its installation and use including its technical practicality and impact on the structure of the building, the fire risk, and its resilience to the risk of increased storm events, as well as any maintenance implications and longevity. More details can be found in the Invitation to Tender document Additional information: Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation. Is a Recurrent Procurement Type? : No

Historic England

Historic England

Published 1 day ago
Open

GB-London: Suppliers Information Event (Market Engagement) for T1350 WP1 - Understanding the above-rail influencing factors that lead to wheel flats in freight

RSSB will be seeking to publish the procurement project T1350 in November 2024. The appointed supplier will be asked to: 1.Review existing knowledge on wheel flats, including literature and international practises where appropriate. 2.Understand of the prevalence and variability of wheel flats observed on freight vehicle across the GB network. 3.Review standards and operational practises across GB freight operators in relation to train preparation, marshalling, and driving practises. 4.Make recommendations for static brake testing. 5.Assess the feasibility of taking a data driven approach to identifying the root causes of wheel flats This work package will form part of a larger project, with an overall objective to better understand the circumstances and mechanisms that lead to wheel flats, and to provide actionable insight to freight operators and maintainers that can be used to reduce the risk of these developing in the future.

Rail Safety Standards Board (RSSB)

Rail Safety Standards Board (RSSB)

Published 2 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

COLLEGE OF POLICING LIMITED

Arms Length Body

Maryann Peiris

[email protected]

Timeline complete

Publish
Bid
Evaluate
Award
Complete