Framework Agreement for the Provision of Undertaking the Routine Maintenance and Monitoring of Intruder Alarm Systems

Description

This framework is for the provision of undertaking the routine maintenance and monitoring of Intruder Alarm Systems. There are currently 478 properties covered by the existing arrangement.
For clarification purposes, Alarm Monitoring may include Intruder Alarms, Fire Alarms, Panic Alarms and Engineering Alarms within properties under the administration of Staffordshire County Council and its Contract Managing Agent.
This semi-comprehensive framework includes the following elements within the tendered service rate:
i)	2 evenly spaced service visits per annum
ii)	24/7 Monitoring for all aforementioned alarms if required.
iii)	Attendance to all callouts for items covered by this framework
iv)	All labour, materials and components for breakdowns, with the exception of the components and associated labour excluded in section 'Contract Exclusions'.
Responsive Maintenance
A working hours callout facility is required to deliver responsive maintenance activities as described later in this document with a 4-hour response limit deliverable 24/7.
Please note this is a Single Supplier Framework.