Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council

Award

Buyers

Hertfordshire County Council

Value

£26,196,645

Suppliers

Serco Limited

Classifications

Call centre

Submission Deadline

1 year ago

Published

10 months ago

Description

Awarded Contract - the contract has been awarded to Serco Limited

Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.

The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each.

The contract value range stated above in Section 1 allows for the two x 12 month extension periods.

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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