Serco Limited

Information

Name

Serco Limited

Type

Company

Roles

Supplier
Buyer

Company Size

Large

Company Number

Incorporation Date

Website

https://forms.office.com/Pages/ResponsePage.aspx?id=3RY2-aZFyECeKa2rL7XyXF_72PUqoEtBtSSCFYN7mm9UOE1USDNMSjEzSDVFR0YzQVBOWjdFNExSOC4u

Address

Hampshire

United Kingdom

Suppliers

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Contracts awarded to Serco Limited

The contracts that Serco Limited have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 1 month ago

Audience Services

The BBC has procured customer management services to support a broad range of services including: - Handling editorial and non-editorial complaints - Responding to enquiries - Managing comments & appreciations - Technical support for iPlayer, Sounds, BBC Account - Reception Advice - BBC Action Lines - BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) - Artist mail - Ticketing for BBC shows - 'Take Part' in a show - BBC Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart of our operation, providing them exceptional service, irrespective of channel. We engage them with respect and understanding and work to build audience loyalty to the BBC and the Licence Fee. The over-riding objective of the procurement was to enhance the service offering whilst maintaining the high quality of the services enjoyed by audiences today. Potential efficiency opportunities were assessed for all service lines, in particular how the introduction of new technologies such as AI can augment case handling making our skilled agents even more efficient and effective. We also want to make better use of the rich data we compile to help us drive audience insights across the BBC. Examples of potential use cases already identified include: - Sifting and grouping contacts which relate to the same issue, which can be handled via bulk responses - Drawing from our Knowledge database to draft responses for agents to review - Increasing audience self-service via dynamic FAQ surfaced using Chatbot We made use of the negotiation phase of this procurement to work with bidders to really develop this thinking and ensure we deliver the best operating model possible for the next generation of Audience Services. The procurement has awarded the contract to a single supplier to provide a seamless end-to-end service to audiences in conjunction with the BBC team. The BBC has entered into a contract to allow for a 12-month transition period, to Service Commencement on 16th April 2026. The service provision has an initial term of five years ending on 31st March 2031. The Contract may be extended, at the BBC's discretion, by up to 36 months. This means that the maximum length of the service provision could be 8 years. The total value includes all maximum, potential extensions to the contract.

£40,600,000 Bids close: 1 year ago
Award

Published 1 month ago

Audience Services

The BBC has procured customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlayer, Sounds, BBC Account • Reception Advice • BBC Action Lines • BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) • Artist mail • Ticketing for BBC shows • 'Take Part' in a show • BBC Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart of our operation, providing them exceptional service, irrespective of channel. We engage them with respect and understanding and work to build audience loyalty to the BBC and the Licence Fee.

£40,600,000
Award

Published 2 months ago

ADEWS/137: Sanson Two

A single contract for a 4-year period (with 2x 1yr extension options) for 1st and 2nd line maintenance of the T102 Air Defence Radar based at RRH Portreath and additionally there are site maintenance responsibilities. The radar comprises a BAE Systems primary surveillance radar, Monopulse Secondary Surveillance Radar (MSSR), Mode S compatible radar. The Original Equipment Manufacturer British Aerospace is responsible for all 3rd and 4th line maintenance requirements. The site maintenance aspects cover technical tasks including both the Radar and other Air Battlespace Management/Air Traffic Management equipment which may require scheduled and unscheduled maintenance. There are also non-technical site management responsibilities. The contractor will adhere to all Intellectual Property Rights (IPR) arrangements in all aspects of the work. Where the contractor is not the Original Equipment Manufacturer (OEM) the contractor is required to put in place formal arrangements with the OEM to access the technical data (intellectual property) necessary to support its contractual obligations.

£2,500,000
Award

Published 2 months ago

Armed Forces Recruiting Service

Armed Forces Recruiting Service

£1,326,089,815 Bids close: 1 year ago
Award

Published 4 months ago

Deed of Variation

Contract variation to modify the contract dated 15 April 2010 for the provision of property management, facilities management, repairs & maintenance, accommodation, venue, estate, logistics, assets and asset management services for the United Kingdom Resilience Academy (Formerly called the Emergency Planning College). Wider site usage for Government customers on a commercial basis for conferences and learning.

£18,600,000 Bids close: 15 years ago
Award

Published 5 months ago

KBS/0124/T/MCS1/NK The KBS Multi Discipline Subcontractor Framework 2024

Novo-K conducted a procurement exercise on behalf of KBS for the purposes of providing a framework that KBS can provide its contracted services to HMNB at Portsmouth, of which KBS is seeking to enhance and operate an agile supply chain solution to enable a robust, compliant and operationally beneficial call-off protocol from an awarded pool of Tier 1 and Tier 2 subcontractors (suppliers) across various disciplines whom can provide the works, goods and services needed to support KBS as the Contractor stationed at the aforementioned Naval Base. Awarded suppliers must be able to provide services to KBS within 30 days of award depending on the complexities of requirements and all contracts, agreements, NDAs, security clearances being obtained if not already acquired if suppliers are already existing providers to KBS on site. ITT documents were available for download and return electronically from the following portal link only and clarification Q&A could only be done via the e-tendering portal by bidders who had registered and obtained the ITT documents from said e-tendering portal only:- https://ne1procurementservices.com/content/live_tenders.php

£297,000,000

Contacts

[email protected]

+44 7775801318

[email protected]

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Statistics (1 Year)

Contracts Won

Total Won

£1,444,143,661

Average Win

£160,460,407

Serco Limited

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to Serco Limited

Audience Services

Audience Services

ADEWS/137: Sanson Two

Armed Forces Recruiting Service

Deed of Variation

KBS/0124/T/MCS1/NK The KBS Multi Discipline Subcontractor Framework 2024

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win