Broadacres Cloud Telephony and associated services 2022

Complete

Buyers

Broadacres Housing Association

Value

£30,000

Classifications

Internet services

Tags

tender

Submission Deadline

2 years ago

Published

2 years ago

Description

1.1	Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice.
1.2	Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities.
1.3	Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

Documents

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Contract Agreement

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

Broadacres Housing Association

Body governed by public law

Mark Birch

[email protected]

+44 0160767900

Timeline complete