Contact Centre Services

Award

Buyers

UNIVERSITY OF NOTTINGHAM (THE)

Value

£350,000

Suppliers

Serco Limited

Classifications

Call centre

Published

3 years ago

Description

A Contact Centre Service provider is required to support the University's call centre operation for the University Clearing process from the 1st July 2021 to 31st August. 
The university cannot resource the prolonged call centre support that is needed this year, due to the increased uncertainty within the applicant community caused by the Covid-19 impacts on study and examinations.
During this period it is anticipated that 20 call handlers will be required, rising to 300 during the 10th to 12th August 2021. 
Call handlers are required to support on three types of line: Clearing Hotline; Confirmation Hotline; Medicine & Health Sciences Hotline.

Documents

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Contract Agreement

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Award Notice

Details on the tender award and selected suppliers.

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