Southeastern Customer Contact Centre Services 2022-2025

Award

Buyers

Value

£0

Suppliers

Classifications

  • Customer services

Tags

  • award
  • contract

Published

2 years ago

Description

The following services are included within this tender scope:
• Telephony - core hours of 07:00-22:00 with options for out of hours services
• Email - response via email enquiries
• White mail - response via postal mail enquires
• Manual and automated processing of Delay Repay
• Webchat/bot/virtual services - introducing webchat
• Facility to handover cases from KICC Twitter team - optional, subject to market engagement
• Lost property tracking - optional, subject to market engagement

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

SE TRAINS LIMITED

Railway services

Tomasz Drost

[email protected]

+44 7929823807

Timeline complete

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