Customer Service Surveys and Data Collection

Award

Buyers

Notting Hill Genesis

Value

£410,000

Suppliers

Smoke Customer Intelligence Limited

Classifications

Survey services
Survey design services
Survey conduction services
Survey analysis services
Customer survey services
Customer satisfaction survey

Tags

award
contract

Published

3 years ago

Description

NHG collect feedback from our residents about their transactions and interactions with us.  This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. 
To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. 
The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Public Engagement and Satisfaction Surveys for West Yorkshire Police

West Yorkshire Police (WYP) require a Force victims' satisfaction programme, as well as ad-hoc public engagement. Approximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made. On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys. All Tender documentation for this opportunity can be accessed via the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home

Published 5 days ago

Open

GB-London: Perceptions Survey

The LGA is commissioning a mix of online and telephone surveys of councillors and senior officers in our member authorities, in order to understand their views of the LGA and how we engage with them; and their feelings about our support to them through sector led improvement. The aim is for the research to explore: -Perceptions of the LGA across a range of topics, including the services and benefits members get from the LGA -Views of the LGA's improvement support and where help is needed -Any differences between stakeholder groups

LOCAL GOVERNMENT ASSOCIATION

Published 1 week ago

Open

636_25 Vehicle Charging Infrastructure 3 (VCI 3)

A national multi-lot framework agreement for vehicle charging infrastructure solutions utilised by ultra-low and zero emission vehicles, including supply and installation of electric vehicle charging points (slow/standard/fast/rapid/ultra-fast) and related services. The Framework is divided into 4 lots. Please refer to the procurement/tender documents for further details (please see below on how to access these). To tender (please proceed to step (e) if an Expression of interest has already been completed): (a) Go to https://www.eastmidstenders.org/; (b) Register (if not already registered on ProContract); (c) Search for tender opportunity '636_25' (via "View Opportunities" from the EastMidsTenders Portal); (d) Express an interest (if not already completed via the previously Published Preliminary market engagement notice); (e) Download the procurement/tender documents (from the ProContract Activity summary screen, once an Expression of interest has been completed). In the case of any questions or clarifications relating to this tender opportunity, these should be submitted to ESPO as a Message on the eProcurement Portal (again once an Expression of interest has been completed). For further details on the Procurement Act, including registration on the Central Digital Platform, this can be found as follows: https://www.gov.uk/government/collections/information-and-guidance-for-suppliers Or otherwise, please refer to the ESPO Website as follows: https://www.espo.org/the-procurement-act-2023

Published 1 week ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Notting Hill Genesis

Body governed by public law

Nicole Ward

[email protected]

+44 2038150000

+44 2083574577

Timeline complete

Publish

Bid

Evaluate

Award

Complete