Customer Service Surveys and Data Collection

Award

Buyers

Notting Hill Genesis

Value

£410,000

Suppliers

Smoke Customer Intelligence Limited

Classifications

Survey services
Survey design services
Survey conduction services
Survey analysis services
Customer survey services
Customer satisfaction survey

Tags

award
contract

Published

3 years ago

Description

NHG collect feedback from our residents about their transactions and interactions with us.  This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. 
To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. 
The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, including the ability to recover the situation through alerts of issues or negative feedback and analyse verbatim comments.

Similar Contracts

Open

TSM and Customer Feedback Surveying Services

Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs). For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Survey-services./P56N679C39 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/P56N679C39

Published 1 hour ago

Open

CEFAS25-122 ITT to provide RPA flights in Sizewell region for BEEMS project

The BEEMS (British EDF Estuarine and Marine Studies) programme is funded by NNB Generation Company Sizewell C (NNB GenCo SZC). Through this programme, Cefas provide authoritative scientific information on the marine and transitional waters in the vicinity of potential new build nuclear power stations and require a Supplier to deliver the element described below. To support the delivery of the BEEMS Programme, Cefas require the Supplier to provide aerial data collection using a Remotely Piloted Aircraft (RPA) in the Sizewell to Thorpeness region on a quarterly basis. It is anticipated that the first flight will be undertaken in March 2026 and the final flight in December 2028 (with extension options as per point 4). On occasion, additional flights may be required, therefore Cefas requests a day rate cost in Appendix 6, for flights of a similar nature in the vicinity of Sizewell area. The purpose of this work is to safely conduct regular RPA flights in accordance with the Civil Aviation Authority (CAA) guidelines at the above locations for the purpose of acquiring survey data to meet environmental monitoring requirements. Cefas requires the Supplier’s flight team to manage the planning, notifications, and safe execution of each survey. The Contract implementation is expected to start February 2026, and the initial Contract period will end 31 December 2028, with the option to extend by 2 further periods of 12 months each to maximum end date of 31 December 2030. See Bidder Pack for full specification. Prior Market Engagement was not conducted as the market is well known to Cefas with a reasonably small pool of supplier, including many SMEs, who can meet our requirements.

Published 5 hours ago

Open

Provision of Friends and Family Test (FFT) Surveys Service

Provision of Friends and Family Test (FFT) Surveys Service for the University Hospitals of Northamptonshire (UHN) NHS Group.

Published 3 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Notting Hill Genesis

Body governed by public law

Nicole Ward

[email protected]

+44 2038150000

+44 2083574577

Timeline complete

Publish

Bid

Evaluate

Award

Complete