BPO Collections Ltd

Information

Name

BPO Collections Ltd

Type

Company

Roles

Supplier

Company Size

Large

Company Number

Incorporation Date

Website

Address

Marina Quay, Dock Road, Ardrossan

Ayrshire, Scotland
KA22 8DA
United Kingdom

Suppliers

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Contracts awarded to BPO Collections Ltd

The contracts that BPO Collections Ltd have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 9 months ago

Debt Collection Agencies

As part of our commitment to collecting unrecovered debt, we have redesigned our customer debt journey focusing on delivering "right customer, right treatment path" and ensuring our financially vulnerable customers are supported at all stages of the journey. We intend to outsource our unrecovered water debt, provided mainly on a commission basis with some specific customer outcomes chargeable on a fee structure. Both collect and trace solutions are required within various parts of the portfolio. Litigation and field services will also be required at the later stages of the process, where any unrecovered debts will be assessed and selected depending on their suitability. With the cost of living rising, we recognise the importance of collecting debt in a socially responsible manner and as result we are seeking partners who are committed in supporting our customers on this journey while helping Thames Water achieve our goals. We are offering a 3-year contract with the ability to extend up to an additional 2. Field service will be offered at an initial 1-year contract. After year 1 there's a potential for this to be brought inline with the with other contracts mimicking their contract terms.

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to BPO Collections Ltd

Debt Collection Agencies

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win