LEGAL OMBUDSMAN

Information

Name

LEGAL OMBUDSMAN

Type

Company

Roles

Buyer

Company Size

Company Number

Incorporation Date

Website

http://www.legalombudsman.org.uk

Address

Edward House, Quay Place, Edward Street

BIRMINGHAM
B1 2RA
England

Suppliers

Susan Bradford
Penna plc
Brook Street (U K) Ltd
randalls monitoring limited
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Open Opportunities

These are contracts by LEGAL OMBUDSMAN which are open for your company to bid on. You can find information about the estimated value, closing dates, etc. on the card.

Open

Published 1 week ago

Service Complaints Adjudicator

The Legal Ombudsman for England and Wales was set up by the OLC under the Legal Services Act 2007. The OLC is the statutory body responsible for establishing and administering the Legal Ombudsman scheme. Our Scheme Rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007. The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services, and can be downloaded here. The Service Complaints Adjudicator (SCA) role sits within our service complaints process. They provide a final opportunity for customers to escalate their unresolved concerns about our customer service to an independent person. The adjudicator will consider whether the Legal Ombudsman has appropriately addressed the concerns, and if appropriate to do so, they will make recommendations for improvement. Appointed by the OLC Board, the adjudicator acts as a point of insight and assurance to the board and stakeholders. Reporting to the board twice a year, the adjudicator will also provide an annual report that is incorporated into the OLC and Chief Ombudsman Statutory Annual Report. The number of service complaints that escalate to the SCA each year can vary, but it is usually between 15 to 20. This is often 1 or 2 cases per month, but the work can be more sporadic and there may be months with no referrals at all. The time spent dealing with each case will vary depending on both the number of concerns raised and the complexity of those concerns. The SCA will be expected to read the Legal Ombudsman's final response to the complaint and the customer's representations in response. In making their decision and any recommendation, the SCA will also have full access to our guidance and policy documents; along with all records and call recordings relating to the customer's concerns. Allowing for reading and review; communication with our service complaints team or customer (if required); and writing their report, we would not expect an individual case to take more than 10 hours of the adjudicator's time. The average case time is expected to be 6 hours. The contract will commence on 1 April 2025 for a two-year period initially, with the option to extend for 2 periods of 1 year a time (a 2 +1 +1 contract). The current value of the contract is £20k pa. Your quote should include VAT and will be payable 1/4ly in arrears. The ITT pack is added as an attachment or is available from [email protected] Key Dates are: Procurement Activities Date Publication of Invitation for Tender 24 January 2025 Deadline for receipt of questions 31 January 2025 Deadline for responding to questions 5 February 2025 Deadline for receipt of tenders 5pm 13 February 2025 Shortlisting 21 February 2025 Interview shortlisted bidders 5 March 2025 Contract awarded w/c 10 March Contract commencement 1 April 2025 Induction and training 1-4 April 2025

£40,000 Bids close: 1 week from now

Contracts awarded by LEGAL OMBUDSMAN

These are contracts have closed and been awarded by LEGAL OMBUDSMAN to a company or companies. Click on the contract to view more detailed information and view the full details about the winning bid/company.

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Open Opportunities

Service Complaints Adjudicator

Contracts awarded by LEGAL OMBUDSMAN

Contract Tender for a Service Complaints Adjudicator

notice of award of contract for the provision of temporary staff

Notice of Award of Contract for Provision of Temporary Staffing

Notice of Political Monitoring Tender Award

Contacts

Statistics (1 Year)