Route 101 Limited

Information

Name

Route 101 Limited

Type

Company

Roles

Supplier

Company Size

Sme

Company Number

Incorporation Date

Website

Address

The Conifers Filton Road Hambrook

Bristol
BS16 1QG
United Kingdom

Suppliers

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Contracts awarded to Route 101 Limited

The contracts that Route 101 Limited have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 1 month ago

CRM Software Subscriptions, User Support and Technical Services

G Cloud 14 Call-Off Contract awarded via Lot 2: Cloud Software and Lot 3: Cloud Support to enable and support the Buyer to use Zendesk Suite - Enterprise effectively for the purpose it intends, through the supply of relevant subscriptions, user support and, as required, associated professional services.

£200,241 Bids close: 2 months ago
Award

Published 3 months ago

DWP Digital Channels Contact Centre (DC3)

DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.

£221,100,000
Award

Published 3 months ago

DWP Digital Channels Contact Centre (DC3)

DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe. The current contact centre platform is delivered on behalf of DWP by a managed service provider. The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers. The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider. DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Intelligent Voice Routing (IVR), advisor skills-based call routing, call recording and call transcription. It will be cloud hosted and will integrate with existing platforms that deliver capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance, and Automated Customer Experience as well as integrations into Business Group CRM and call routing strategies. Additional information: The value of the Contract stated in this notice is an estimated total value based on: a. an estimate of £168.8m (exclusive of VAT) for the contracted services to be provided during (i) the 5-year initial term of the Contract (which is reflective of the accelerated delivery plan submitted by the successful bidder in accordance with the final tender instructions) and (ii) the two optional 1-year extensions to the Contract, including in each case forecast indexation (as appropriate, in line with the associated contractual provisions); and b. an estimate of £52.3m (exclusive of VAT) for (i) the forecast use of the Optional Services specified within the Contract and (ii) ad-hoc Contract Change (based on historic levels of change), excluding in each case forecast indexation (which may need to be applied in future, in line with the associated contractual provisions).

£265,320,000 Bids close: 1 year ago
Award

Published 3 months ago

VIVID - Contact Centre Management & QA Software

Purchasing of contact centre management and QA software

£20,000 Bids close: 4 months ago
Award

Published 6 months ago

Zendesk Licences and Consultancy

Zendesk Licences and Consultancy

£833,629 Bids close: 2 years ago

Route 101 Limited

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to Route 101 Limited

CRM Software Subscriptions, User Support and Technical Services

DWP Digital Channels Contact Centre (DC3)

DWP Digital Channels Contact Centre (DC3)

VIVID - Contact Centre Management & QA Software

Zendesk Licences and Consultancy

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win