Serco Limited

Information

Name

Serco Limited

Type

Company

Roles

Supplier
Buyer

Company Size

Large

Company Number

Incorporation Date

Website

https://forms.office.com/Pages/ResponsePage.aspx?id=3RY2-aZFyECeKa2rL7XyXF_72PUqoEtBtSSCFYN7mm9UOE1USDNMSjEzSDVFR0YzQVBOWjdFNExSOC4u

Address

Hampshire

United Kingdom

Suppliers

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Contracts awarded to Serco Limited

The contracts that Serco Limited have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 2 months ago

Award Notice - Contact centre services

Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.

£23,831,000 Bids close: 10 months ago
Award

Published 3 months ago

HCC01/25- Provision of Apprenticeship Levy Training Provider Framework

Hertfordshire County Council went out to procurement for apprenticeship service providers . This is an Award Notice and this opportunity has now closed. Please see Section V (Award of Contract) for further details.

£128,000,000
Award

Published 4 months ago

Defence Marine Services – Support to In-Port Marine Services and Delivery of a Vessel Replacement Programme

Award of Contract under DMS-NG for the Defence Marine Services – Support to In-Port Marine Services and Delivery of a Vessel Replacement Programme contract

£829,440,132
Award

Published 4 months ago

Provision of Contractor Technical Support at Remote Radar Heads

The Ministry of Defence intends to amend the ADEWS/110 (705523451) contract with Serco Limited to add the following requirements: (1) CONTRACTOR TECHNICAL SUPPORT TO THE LINK 16 EQUIPMENT SUITE (L16ES). (2) CONTRACTOR TECHNICAL SUPPORT TO THE RADOME INSTALLATIONS. (3) CONTRACTOR TECHNICAL SUPPORT TO MOBILE ELEVATED WORK PLATFORMS (MEWPs). (4) CONTRACTOR TECHNICAL SUPPORT TO GROUND TO AIR RADIO SYSTEMS AND ASSOCIATED EQUIPMENT. At the publication date of this notice, the contract amendment has not been completed.

£1,500,000
Award

Published 4 months ago

Defence Marine Services - Support to In-Port Marine Services and Delivery of a Vessel Replacement Programme AC

Award of Contract under DMS-NG for the Defence Marine Services - Support to In-Port Marine Services and Delivery of a Vessel Replacement Programme contract. The contract encompasses two elements: the support to In-Port Marine Services; and delivery of a vessel replacement programme. The duration of the contract is 120 months. The services will be provided principally across UK HM Naval Bases at the Clyde, Devonport, Portsmouth, as well as Glen Mallan, Loch Ewe, Loch Striven, and Campbeltown, and other areas in UK waters. The operation and maintenance of UK Ministry of Defence (MoD) owned vessels used for the provision of the services, under a Government Owned Contractor Operated (GOCO) agreement, ensuring the availability of In-Port Marine Services. The specification for the services includes the following: - Towage services to entitled vessels. - HM Dockyard movements covered by duty & standby service. - Passenger transportation- Stores & liquid transportation. - Transport & store munitions.- Waste services alongside, at anchor / mooring buoy. - Tiers 1 & 2 Dockyard pollution response. - Support military training, exercises, trials and operations (SMTE) - Support to Emergencies. - Additional maritime support. The delivery of a vessel replacement programme to the Royal Navy, for the procurement and introduction into service of Commercial off the Shelf (COTS) vessels on behalf of the UK MoD. Vessels to be built and maintained to UK Flag and Class classification standards and introduced into service in accordance with an agreed Integrated Test Evaluation and Acceptance Plan.

£878,000,000 Bids close: 1 year ago
Award

Published 5 months ago

Audience Services

The BBC has procured customer management services to support a broad range of services including: - Handling editorial and non-editorial complaints - Responding to enquiries - Managing comments & appreciations - Technical support for iPlayer, Sounds, BBC Account - Reception Advice - BBC Action Lines - BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) - Artist mail - Ticketing for BBC shows - 'Take Part' in a show - BBC Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart of our operation, providing them exceptional service, irrespective of channel. We engage them with respect and understanding and work to build audience loyalty to the BBC and the Licence Fee. The over-riding objective of the procurement was to enhance the service offering whilst maintaining the high quality of the services enjoyed by audiences today. Potential efficiency opportunities were assessed for all service lines, in particular how the introduction of new technologies such as AI can augment case handling making our skilled agents even more efficient and effective. We also want to make better use of the rich data we compile to help us drive audience insights across the BBC. Examples of potential use cases already identified include: - Sifting and grouping contacts which relate to the same issue, which can be handled via bulk responses - Drawing from our Knowledge database to draft responses for agents to review - Increasing audience self-service via dynamic FAQ surfaced using Chatbot We made use of the negotiation phase of this procurement to work with bidders to really develop this thinking and ensure we deliver the best operating model possible for the next generation of Audience Services. The procurement has awarded the contract to a single supplier to provide a seamless end-to-end service to audiences in conjunction with the BBC team. The BBC has entered into a contract to allow for a 12-month transition period, to Service Commencement on 16th April 2026. The service provision has an initial term of five years ending on 31st March 2031. The Contract may be extended, at the BBC's discretion, by up to 36 months. This means that the maximum length of the service provision could be 8 years. The total value includes all maximum, potential extensions to the contract.

£40,600,000 Bids close: 1 year ago

Contacts

[email protected]

+44 7775801318

[email protected]

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Statistics (1 Year)

Contracts Won

Total Won

£3,096,729,947

Average Win

£387,091,243

Serco Limited

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to Serco Limited

Award Notice - Contact centre services

HCC01/25- Provision of Apprenticeship Levy Training Provider Framework

Defence Marine Services – Support to In-Port Marine Services and Delivery of a Vessel Replacement Programme

Provision of Contractor Technical Support at Remote Radar Heads

Defence Marine Services - Support to In-Port Marine Services and Delivery of a Vessel Replacement Programme AC

Audience Services

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win