Microsoft Limited

Information

Name

Microsoft Limited

Type

Company

Roles

Supplier

Company Size

Large

Company Number

Incorporation Date

Website

https://etendersni.gov.uk/epps

Address

Reading

United Kingdom

Suppliers

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Contracts awarded to Microsoft Limited

The contracts that Microsoft Limited have been awarded to supply. Click on the contract to view more detailed information and view the full details about the contract won.

Award

Published 4 weeks ago

PR2207A - Call Centre With Call Recording & Transcription

Contract to be completed within 12 months. Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following: 1) Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located, 2) Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities. 3) Call activity should also allow users to insert notes and show time stamps for activities on each case/contact. 4) The ability to stop/start recordings and access files to playback recordings. 5) The product must be able to support different retention policies and any non-casework call recordings and transcription should be purged within 30 days. 6) Access to files for review, training and learning purposes. 7) The ability to access files, for Subject Access Request (SAR) and for data mining and learning purposes in a format that meets PHSO requirements.

£106,091 Bids close: 1 month ago
Award

Published 1 month ago

Microsoft Unified Enterprise Support

Support across all Microsoft products providing problem resolution services and reactive and preventative support.

£57,997 Bids close: 6 months ago
Award

Published 2 months ago

Microsoft Unified Support

Annual Support Contract. Renewal of Microsoft Premium Support contract.This is an annual support contract which covers all Microsoft software and provides us with access to the Microsoft technical resources to resolve any reactive issues and pro-actively manage our Microsoft estate. Which also provides us with training and knowledge (chalk and talk is one of them). Which comes under our proactive services. This also gives us Problem Resolution Support - where we feel Microsoft product has caused a problem - onsite support is given and escalation assistance.

£249,204 Bids close: 2 months ago
Award

Published 2 months ago

Microsoft Unified Support Renewal University of Birmingham Bronze Support 1 Year: 2024-2025

Microsoft Unified Support Renewal University of Birmingham Bronze Support 1 Year: 2024-2025

£134,436 Bids close: 4 months ago
Award

Published 2 months ago

Microsoft Unified Support

Provision of a 12 month Microsoft Unified Support agreement.

£293,894 Bids close: 5 months ago
Award

Published 3 months ago

Microsoft Unified Enterprise Support to 31/07/2025

Microsoft Unified Enterprise Support to 31/07/2025

£71,650 Bids close: 3 months ago

Contacts

[email protected]

+44 1189093815

Statistics (1 Year)

Contracts Won

Total Won

£15,768,950

Average Win

£525,632

Microsoft Limited

Information

Name

Type

Roles

Company Size

Company Number

Incorporation Date

Website

Address

Suppliers

Contracts awarded to Microsoft Limited

PR2207A - Call Centre With Call Recording & Transcription

Microsoft Unified Enterprise Support

Microsoft Unified Support

Microsoft Unified Support Renewal University of Birmingham Bronze Support 1 Year: 2024-2025

Microsoft Unified Support

Microsoft Unified Enterprise Support to 31/07/2025

Contacts

Statistics (1 Year)

Contracts Won

Total Won

Average Win