Provision of Outsourced Catering

Description

The Contract is to provide BBCET and its community of children with consistently high-quality food services that meet nutritional standards and support the wellbeing of all recipients.  The awarded Supplier(s) are to work in partnership with BBCET in line with the following principles:
	Transparency: Operate with transparency, ensuring that all the actions, decisions, services and processes related to the Contract are open and easily understood.
	Assurance: Provide accurate information and assurance that the services delivered meet the agreed-upon standards and specifications.
	Efficiency: Adhere to agreed-upon timelines to ensure that the Contract progresses smoothly and meets deadlines.
	Communication and Engagement: Maintain open and effective communication and engagement with BBCET and individual schools, addressing concerns and providing updates on progress on a timely basis.
	Knowledgeable: Demonstrate expertise in their field and be open to considering and incorporating different ideas or approaches that may benefit BBCET, individual schools and the children.
	Proactive Approach: Proactive stance in identifying and addressing potential issues or challenges.
	Escalation: Clear escalation procedures in place for resolving any disputes, issues, or conflicts that may arise.
	Continuous Improvement: Commit to a culture of continuous improvement, striving to enhance processes, technologies, and services throughout the Contract.
	Adaptability: Demonstrate a supportive and flexible approach in working with the BBCET and individual schools. This includes being adaptable to changing requirements, addressing needs promptly, and offering assistance when necessary.
	Service Delivery: A commitment to delivering high-quality services and adhere to established quality standards and benchmarks.