Alarm Monitoring Service

Open

Buyers

Katy Reed

Value

£3,600,000

Classifications

Alarm-monitoring services

Submission Deadline

3 weeks from now

Published

18 hours ago

Description

The key objectives of this contract is to provide:-
a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd.
b) An ARC platform enabling the supplier’s Operators to communicate with our residents via our analogue and digital TEC equipment.
c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts).
d) An out of hours repairs handling service.
The Contract will be for a term of 8 years (the Term).  The contract will have break clauses included

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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