Southwark Wellbeing Hub

Description

Overview
Southwark Council and NHS South East London ICB are seeking a lead provider to deliver the Southwark Wellbeing Hub, a borough-wide mental health and wellbeing support service.
The Southwark Wellbeing Hub is a key part of Southwark's integrated care system, offering accessible, culturally competent, and community-led support to adult residents experiencing low to moderate mental health needs.
The recommissioned service will operate across a physical hub in the Southwark Resource Centre, multiple satellite 'spoke sites', and outreach settings. The service will deliver six core work packages:
1.	Information, Advice and Guidance (IAG)
2.	Group Work
3.	Peer Support
4.	One-to-One Support (including specialist roles)
5.	Front Door to Adult Social Care
6.	Bespoke Counselling Intervention for Global Majority 
Communities
Key features:
•	Hub-and-spoke model based at Southwark Resource Centre with satellite delivery across five neighbourhoods.
•	Multidisciplinary workforce including specialist keyworkers and counsellors.
•	Subcontracting encouraged to grassroots and community organisations.
•	Ringfenced funding of £100,000-£120,000 per annum for culturally competent counselling for global majority communities.
•	Integration with borough transformation programmes, including Integrated Neighbourhood Teams (INTs), SLAM's Community Care Development, and Adult Social Care.
•	Robust CRM and outcome monitoring aligned with KPIs.
Eligibility to tender:
This opportunity is open to:
•	Voluntary and community sector organisations
•	NHS and statutory providers
•	Social enterprises
•	Consortia or partnerships (with a designated lead provider)
Providers must demonstrate:
•	Experience in delivering mental health and wellbeing services
•	Commitment to equity, inclusion, and anti-racist practice
•	Capacity to manage subcontracting and multi-site delivery
•	Strong governance, safeguarding, and data systems
Contract Value
Annual contract Value - £751,146
Contract Value over three years - £2,253,437
Contract Value over five years - £3,755,728
Please note that the financial envelope is inclusive of all costs (contract is exempt from VAT).
Procurement process
The procurement will follow a competitive process under the Procurement Act 2023, using a lead provider model. The Invitation to Tender questions will assess service model, mobilisation, workforce, community partnerships, outcome monitoring, and social value. Shortlisted bidders will be invited to present to a panel of professionals and/or experts by experience.
The Procurement is being managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority, in connection with a competitive tendering procedure via an "open procedure" under the Procurement Act 2023 ("the Regulation").