Customer Engagement Platform and Contact Centre as a Service

Award

Buyers

Value

£7,500,000

Suppliers

Classifications

  • Customer Relation Management software package

Tags

  • award

Submission Deadline

3 months ago

Published

1 week ago

Description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.

Call-off from CCS Framework Agreement RM6285 Back Office Software 2. 

Optional extension period: 8 October 2030 - 7 October 2035.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

Customer Relationship Management (CRM) System for Leasehold Advisory Service (Lease)

This invitation requests qualified vendors to submit proposals for the provision, implementation, and ongoing support of a CRM solution tailored to Lease's needs.

Katy Reed

Katy Reed

Published 2 weeks ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

North Yorkshire Council

Regional or local authority

Mark Taylor

[email protected]

01609 533450

Timeline complete

Publish
Bid
Evaluate
Award
Complete