Environment, Build, Support and Administration (EBSA)

Description

Background to Requirement 
EBSA key information  
EBSA hosts around 250 project teams, 3,000 users, and at least 10 major programmes. 
Supports the onboarding and integrations for delivery of HMPO, Borders, and Immigration systems including ETA scaling. 
Supports multiple tenancy in a secure manner that adheres to the security requirements for each programme of work; and 
Provides service management of the services hosted on EBSA. 
The existing EBSA Managed Service is being provided by Capgemini.   
The successful bidder will be required to provide a product centric managed service for an AWS cloud platform. This will involve ensuring optimal performance, security, and cost-efficiency.  
Responsibilities will include infrastructure platform support, management, monitoring, backup and disaster recovery, compliance, updates, and troubleshooting.  
The successful bidder will maintain near 24/7 platform availability, implement best practices as per the policy direction of DDaT, and help with cloud strategy, scalability, and resource optimisation for seamless operations.