South Norfolk Council: Customer Relation Management Software Package

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Buyers

Value

£796,855

Suppliers

GOSS Interactive Ltd

Classifications

Industry specific software development services

Tags

award
contract

Published

2 months ago

Description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.

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Organisation

South Norfolk Council

Regional or local authority

Corinne Lawrie

[email protected]

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