BHCC DH Digital Transformation Programme Consultancy 25/26

Award

Buyers

Value

£637,366

Suppliers

Classifications

  • IT services: consulting, software development, Internet and support

Tags

  • award

Submission Deadline

4 months ago

Published

2 months ago

Description

Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services.

By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following:

• Services to be available online where possible and are easy
to find.
• Council information systems to be joined up appropriately
to make it easier for customers.
• The data and knowledge that the council collects will be
used to understand and improve services for customers.

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Organisation

Brighton & Hove City Council

Regional or local authority

Procurement Team

[email protected]

Timeline complete

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