Active Travel Counters - Pilot

Award

Buyers

DfTc - Department for Transport

Value

£2,400,000

Suppliers

Vivacity Labs Limited

Classifications

IT services: consulting, software development, Internet and support

Tags

award

Submission Deadline

2 months ago

Published

2 weeks ago

Description

Provision of active travel counter information relating to Active Travel England funded schemes Outcomes: Agreements from Local Authorities to share VivaCity counter data with Active Travel England.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Maiden Erelegh Trust - ICT Managed Service

Maiden Erelgh Trust has just over 4,250 pupils cross 9 sites in and around Reading. What makes it unique is the fact that it has a very diverse range of schools from large Secondary to small secondary, primary, SEN, PRU and Outreach. Maiden Erlegh Trust is committed to delivering our values which are to: aim high, be inclusive and work together. Our schools will continue to excel at bringing out the best in students of all abilities. To do this we place students at the heart of what we do and work closely in partnership with parents and the communities we serve. Our vision is to: • Provide a safe, calm, respectful and happy place to work and learn • Provide a stimulating and challenging learning for all • Provide high quality and inspiring teaching • Provide a rich and relevant curriculum • Provide a varied and exciting extra-curricular opportunities which allow students to flourish outside the classroom • Provide high quality and personalised pastoral care The ICT support at the Trust is currently provided by a a single outsourced support provider who provides a mix of onsite and remote support. The Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years as the current arrangement is due to expire. This procurement includes (but may not be limited to) the items listed below. • A core managed service, management of all ICT against an agreed SLA • 24 x 7 x 365 remote monitoring and management • A Service Desk, available 52 weeks a year including out of hours access • Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 50 weeks onsite in schools and 50 weeks for the Head Office • Strategic advice and direction to the Trust regarding ICT • Responsibility for design, specification, installation, and management of all ICT infrastructure • Supply of goods and services based on an agreed Best Value approach • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • CPD and training - digital skills and curriculum as necessary • There is an expectation that the provider will support and/or drive innovation • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the Trust objectives • In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. Suppliers should note the following: • The Trust will provide a standard contract as part of the ITT Pack • There will be a requirement for TUPE from existing supplier

Published 24 minutes ago

Open

TENDER OF IT SUPPORT AND MAINTENANCE CONTRACT

Section A - Background and Context to the Tender (abridged) CPC is interested in receiving tenders from IT support providers who have a proven track record of supporting IT for the local government sector, particularly local councils. It is interested in receiving tenders for 3, 4 and 5 years so it can understand if best value would be achieved by signing up to a longer commitment. Section B: Required Format of Tender Submission Please find detailed below the format in which the tender must be returned: Section 1: Support costs for existing IT estate (see Appendices A and C) • Please provide costs per unit per line item • Please show columns for 3-, 4- and 5-year contract terms • Provision of SIEM/ SOC is currently being considered for both Officers and Councillors to provide an end-to-end security solution given recent changes to the public sector threat landscape. In appendix A the current security solution is detailed and line items shown to illustrate the SIEM / SOC addition. We would welcome your views on what end-to-end security solution you would recommend Section 2: Compliance with required Service Levels (see Appendix B) • Please confirm whether you can comply with the required Service Levels • If you are unable to comply, please explain why and detail your alternative offering Section 3: Provision of Company Profile in support of your tender response. Please provide: • Full title of company • Overview and profile of the company • Company registration number • Addresses where service will be provided from • Names and profiles of key company officers • Evidence of company's financial viability • Means of contact for faults issues and queries • IT qualifications and experience of engineers that will be involved in the contract • Is the company quoting the parent company or a subsidiary? If subsidiary, please supply the name of the parent company • VAT Registration number (if registered for VAT) • Any certifications held by the organisations e.g. ISO27000 • Detail what steps you have taken within your company to align with Data Security/ GDPR legislation • Amount of cover for public and product liability insurance • Summary of your client engagement approach e.g. meetings, surveys, regular calls etc • Details of three reference clients (one of which must be a local council) as we may wish to take up references Additional Guidance: When returning your tender response please note: • If you feel there are any omissions in Sections 1 to 3 then please include these in your response and highlight them • Include any assumptions in your response • Please enclose an example of the Master Service Agreement you would apply to this contract if awarded this tender • State the lead time for setting up the Support and Maintenance agreement as specified in Section B of this document • The term of the contract must be for a minimum of 3-years (with 4- and 5- year options also provided) and should continue in one-year periods, unless terminated by either party not giving less than sixty days' notice • If you have any questions, please submit these in writing to [email protected] within five (5) working days of receiving the tender specification so they can be responded to promptly and the response shared with other interested parties • To be considered in the tender selection process we must receive your response no later than close of business on Friday, 10 October 2025. • Tender responses should be sent by email to [email protected], marked CONFIDENTIAL: TENDER RESPONSE TO PROCUREMENT OF IT CONTRACT Section C: Appendices Appendix A: Existing IT Estate required to be supported Item Quantity Officer PCs and Laptops 12 Server 1 Konika Minolta Printer 1 Dymo Printer 1 Network Infrastructure Device Package 3 Microsoft Exchange Plan 1 19 Microsoft 365 Business Standard Licence 8 Vault Back Up (private cloud) 250GB package - please state unit cost per GB User Protection (Barracuda / EDR) 5 Endpoint Protection (EDR) 6 Email Protection external only - this covers 12 employee PC and laptops and the 17 councillor tablets 29 Councillor tablets 17 - Please exclude from the tender as these are being decommissioned shortly and current day to day support provided by one of the councillors Councillor laptops (currently being purchased) 10 - please see Appendix C Officer tablets (currently being purchased) 2 - spec similar to Councillor laptops in Appendix C SIEM / SOC (purchase being considered) for Council Officer PCs, Laptops and Tablets 11 SIEM / SOC (purchase being considered) for Councillors 17 Appendix B: Required Service Levels The target Service Level Agreement (SLA) defined in this section applies to standard business hours of 08.00 to 18.00hrs, Monday to Friday (excluding public holidays). Response Time SLA: This defines the maximum time allowed to acknowledge or respond to a customer's inquiry or issue. Priority Target Response Time Response Goal 1 - High Priority 1 - 2 Hours 95% 2 - Medium Priority 4 - 8 Hours 90% 3 - Low Priority including Change Requests (moves, adds, changes) 24 Hours 90% Resolution Time SLA: This specifies the time frame within which issues must be fully resolved. Criticality of Issue Resolution Timeframe Critical Issue Resolution within 4 hours High Priority Issue Resolution within 8 hours Medium Priority Issue Resolution within 24 hours MADS (moves, adds& changes) Resolution within 5 days Where Business Impact and Severity are defined as follows: Business Impact Description High Critical - Major business processes are stopped Medium Business is degraded, but there is a reasonable workaround Low More of an irritation than a stoppage Level of Severity Description High Whole council is affected Medium Departments or large group of users are affected Low One user or a small group of users are affected High Severity Medium Severity Low Severity High Business Impact Critical Issue Critical Issue High Priority Issue Medium Business Impact High Priority Issue High Priority Issue Medium Priority Issue Low Business Impact High Priority Issue Medium Priority Issue Medium Priority Issue Please note: • We expect that resolution of issues will be undertaken remotely or via onsite visit or a combination of both depending on the circumstances • Vendor management with manufacturers or third-party support companies is required for all supported product related incidents • Maintenance of email and internet access with service provider is included • Monitoring of the server will be undertaken to ensure early detection and ideally prevention of incidents • An annual review of the estate will be undertaken with written recommendations for any changes required • In respect of the cloud based back up of the server - please state server provider and confirm that the data will be stored within the UK for GDPR purposes Appendix C: Specification for new Councillor Laptops The specification is being used to replace the existing 17 councillor tablets with Dell 14 inch Latitude laptops and an accompanying protective case (note some Councillors are using their own IT devices and will not therefore receive IT support). The following table details the user requirements and the reason that replacement laptops were favoured over tablets: User Requirements Meets User Requirements (Y / N) Dell 14 inch Latitude laptops Generic Tablet Comparison Notes Access and respond to councillor emails Y Y Easy on both but laptop maybe be better for accessibility Saving documents for access and use during Council meetings (will need to consider storage requirements) Y N Documents should be remotely stored but easier to retrieve offline on laptop Toggle between documents (e.g. agenda, minutes, committee papers) Y N Having multiple windows open on a tablet is trickier Ability to annotate documents (e.g. via a smart pen) ? Y Possible on some laptops Access to online collaboration / meeting apps e.g. Zoom, MS Teams etc Y Y Equal Be loaded with full MS Office functionality Y Y Access to internet Y Y Auto software and security updates Y Y Be able to offer split screen capability Y N Both offer this but easier on laptops Bluetooth 5.4 capability Y Y Supports an external keyboard Y Y Via Bluetooth on the tablet Built in speakers Y N Much better on the laptop due to the better sound dispersion Biometric Security (desirable) Y Y

Published 17 hours ago

Open

Learning Academy Partnership (SW) - Communications & Security

Learning Academy Partnership (SW) (LAP) encompasses 19 schools located in Devon and Cornwall with a Head Office in Newton Abbott. The LAP Trust was established in 2012 from its initial inception at Ilsham Academy. The Trust is a family of inclusive and aspirational schools working together within a Multi-Academy Trust with a Church of England Foundation. The Trust is a values driven organisation and welcomes both church and community schools as well as those in all Ofsted categories. The mission and core purpose of our School Trust is to enable Flourishing Futures for our children by working together as a values-led family of exceptional academies, delivering an entitlement to exceptional education across all our local communities and where every child flourishes. We believe that every young person, regardless of their background or context, can achieve and exceed the highest of expectations. The Trust currently encompasses 19 schools but is expected to grow this year and again in the coming years. This procurement encompasses the items noted below. In essence, this procurement is all about identifying a single supplier to provide a fully outsourced communications, security & VoIP solution. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Further details regarding bid timescales are noted below but this is advertised as a 60 month contract with a maximum 5 year service: Lines available - Service start date - Various, but mainly mid 2026 (See table in PSQ Document for details) The companies identified from these shortlisting questions to receive the ITT for the Service will then receive a detailed set of requirements. For the purposes of this shortlisting stage bidders should assume that the ITT will include, but is not be limited to; • A managed connectivity service to connect schools anywhere in England • A broadband service for each school based on synchronous connectivity • A 'failover' line • A firewalled service • Filtering and security solution compliant with latest KCSIE regulations • Take over a managed VoIP telephony service for each school to an agreed number of handsets each (see details in PSQ Document) • Support and maintenance service • Full end to end single SLA approach • Management of any 3rd parties required to provide the service • Relevant monitoring, management, and reporting • Full installation and transition service • Value added services Technical interface into the Trusts outsourced support provision Bidders should note the following: • The Trust will provide a standard contract as part of the ITT Pack • There is will not be a requirement for TUPE from existing suppliers.

Published 1 day ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

DfTc - Department for Transport

[email protected]

Timeline complete

Publish

Bid

Evaluate

Award

Complete