Public Engagement and Satisfaction Surveys for West Yorkshire Police

Open

Buyers

Value

£540,000

Classifications

  • Telephone survey services
  • Customer satisfaction survey

Tags

  • tender

Submission Deadline

2 weeks from now

Published

6 days ago

Description

West Yorkshire Police (WYP) require a Force victims' satisfaction programme, as well as ad-hoc public engagement.  
Approximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon.  These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.  
On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys.  A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.
All Tender documentation for this opportunity can be accessed via the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home

Documents

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  • Contract Agreement

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  • Award Notice

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Organisation

Katy Reed

Public authority - sub-central government

Timeline active

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