IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

Award

Buyers

Value

£147,500

Suppliers

Classifications

  • IT services: consulting, software development, Internet and support

Tags

  • award

Submission Deadline

5 months ago

Published

4 months ago

Description

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.

The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.

This contract was awarded following a G-Cloud 14 buying process.

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MCA - Maritime and Coastguard Agency

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