Out of Hours Call Handling Service

Open

Buyers

Katy Reed

Value

£2,200,000

Classifications

Telephone network
Telephone switchboard services
Telephone-answering services
Telephone operator services
Call centre

Tags

tender

Submission Deadline

1 month from now

Published

1 day ago

Description

Abri is seeking a dedicated provider to support our out-of-hours service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs serious incidents and tenancy-related emergencies.
Our goal is to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.

Documents

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Contract Agreement

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

Katy Reed

Public authority - sub-central government

Laiza Mendiola

[email protected]

0300123 1567

Timeline active

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