Omni-channel

Award

Buyers

BROMFORD FLAGSHIP LIMITED

Value

£2,100,000

Suppliers

SABIO LTD

Classifications

Telecommunications services

Tags

award

Submission Deadline

4 months ago

Published

3 months ago

Description

Omnichannel Project Vision
We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. 
Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix 
of channels.
 To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:
• Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.
• Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.
• Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.
• Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.
• Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.

Documents

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Contract Agreement

The official contract terms, conditions, and scopes of work.

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Award Notice

Details on the tender award and selected suppliers.

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Organisation

BROMFORD FLAGSHIP LIMITED

Body governed by public law

Laura Ahmed

[email protected]

1902396887

Timeline complete

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