Iterating UC Targeted Case Review Digital Service

Award

Buyers

Value

£12,300,000

Suppliers

Classifications

  • Information technology services

Tags

  • award

Submission Deadline

7 months ago

Published

1 month ago

Description

Tackling fraud and error and dealing with consequential debt remains a key priority for the 
Department and a major area of focus for Government and the National Audit Office. Within 
Universal Credit (UC), the rate of fraud and error overpayments has risen significantly due to 
several factors. Targeted Case Review (TCR) was introduced as an initiative to detect 
incorrectness, put it right and continue to learn to help prevent further overpayments. 
DWP require a team to continue iterating the end-to-end Digital service to help deliver the 
outcomes for TCR. This is currently a live digital service being used across both internal and 
Teleperformance agents. This service has been iterated to carry out full reviews of each 
element but has not been fully rolled out across all sites. This contract intends to enhance this 
service with further iterations to the end-to-end digital solution.

Documents

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  • Contract Agreement

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

Department for Work and Pensions

Ministry or any other national or federal authority, including their regional or local subdivisions

Timeline complete

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