Customer Transactional Surveys 2025

Award

Buyers

Value

£81,755

Suppliers

Classifications

  • Customer satisfaction survey

Tags

  • award

Submission Deadline

8 months ago

Published

4 months ago

Description

*This is for information only, as the contract has been awarded* 
The scope of services will include:
•	Sending surveys for a number of transactional services by SMS, email and CATI
•	Provision of an interactive online dashboard to monitor responses in real time
•	Sentiment and key driver analysis
The full details of the services are set out in the specification.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

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Organisation

West Kent Housing Association

Body governed by public law

Timeline complete

Publish
Bid
Evaluate
Award
Complete