Provision of Independent Complaint Officers Framework

Award

Buyers

Hull City Council

Value

£60,000

Suppliers

Classifications

Social work and related services
Social work services
Welfare services for children and young people
Other community, social and personal services

Tags

award
contract

Published

3 months ago

Description

Hull City Council (The Authority) has awarded three contracts to tenders from interested organisations to provide Independent Complaint Officers services. The tender was completed as an open procedure consisting of a one stage process. The contract is anticipated to commence 1st September 2025 ending by 31st August 2029 with an option to extend for a period of 2 x 12 month periods. The Authority has estimated the value of the Services to be £60,000 per annum with the total contract value been £360,000.00.

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

Contract Agreement

The official contract terms, conditions, and scopes of work.

Download
Award Notice

Details on the tender award and selected suppliers.

Download

Similar Contracts

Open

Warrington Advocacy Hub

Warrington Borough Council wishes to procure integrated advocacy services provided through a single supplier offering an Advocacy Hub. The supplier will deliver a comprehensive advocacy service for adults in Warrington 50 weeks a year, 5 days a week (Monday- Friday) excluding Bank Holidays and Weekends. The Service will comprise: - Care Act Advocacy - Independent Mental Health Advocacy - Independent Mental Capacity Advocacy - Paid Relevant Persons Representative - Parent Advocacy - Project work

Published 2 hours ago

Open

Dementia Information and Advice Service

Warwickshire County Council (the Council) is seeking a single provider to deliver a dementia information and advice service. Warwickshire County Council supports a large and growing population of people living with dementia. These individuals and their families often require support, information, and advice to help guide them through the pathway to receive a diagnosis and navigate the pathways for assistance, support, and advice. This is acknowledged to be a high-risk area for the system with negative impact on non-elective admissions, carer breakdown, and increased permanent admissions to residential and/ or nursing care. The service will provide early intervention and preventative support through: - Offering a Warwickshire based team of specialist dementia advisers - A single point of access to information and advice following a diagnosis of dementia or to those going through the diagnostic journey - Signposting to support services available - Empowering healthier lifestyle choices to prevent cognitive decline - Practical and low-level emotional support to promote greater emotional resilience - Support access to peer-led group support - Delivery of information around dementia awareness and coping strategies for informal carers This is an open procedure to commission a dementia information and advice service within Warwickshire. During the course of the contract period the range and scope of these services may be subject to modification and variation to meet the changing needs and requirements of the Council, potential changes in legislation and the changing demands placed on the Council by its customers.

Published 7 hours ago

Open

Homeless Singles Supported Housing Service

Westminster City Council (WCC) are recommissioning their Homeless Singles Supported Housing Service (previously titled Transitional Housing Approach). The service is a pivotal and strategically aligned provision at the heart of the WCC’s Homelessness and Rough Sleeping Strategy 2024. This service is a cornerstone of our ambition to prevent homelessness, enhance recovery, and transform lives through a dynamic, tailored, and outcomes-driven approach. The Contract will deliver accommodation-based support to a portfolio of 58 bedspaces across six properties (three 24/7 staffed sites and three satellite step-downs units) based in Marylebone and Maida Vale. Referrals into the service will be single individuals who are homeless or at risk of homelessness with associated complex support needs including mental and physical health, substance misuse and criminal behaviours. The referrals will be made by [not exclusively] Probation, Housing Solutions Service, Adult Social Care, Street Outreach Teams and Statutory Mental Health Services. Objectives of the Service is to appropriately support service users to gain independence, experience improved health and wellbeing, access education,employment and training and transition into longer term more stable accommodation. Effective partnerships with the referring agencies, third sector and community-based organisations will be instrumental to achieving the outcomes required The estimated commencement date of this contract 01/01/2026. The estimated service commencement date is 01/04/2026. The initial term of the contract is a 3 years. The Contract may, at the Authority’s discretion, be extended for a further period of up to an aggregate of two (2) years, with a total contract period of five years (calculated from the Service Commencement Date), expiring no later than 31 March 2031. During the Contract Period the Authority may, at its sole discretion, require additional Services to be delivered by the Provider, i.e. additional units of accomodation based support. Further details of this possible increase and how it may be implemented are set out in the Specification and Contract. As such, the Authority anticipates there could potentially be an increase in the total value of the Contract of up to 20% of its total 5 year budget. The budget published includes this 20% additional capacity. There will be a tender event will be conducted via Microsoft Teams on Monday 15th September 2025 This is an excellent opportunity to gain insights into the tender requirements, ask questions and provide feedback. Detailed tender opportunity can be found in the Invitation to tender and specification viewed via https://wcc.ukp.app.jaggaer.com/go/765717410198BDA6F7AC

Published 2 days ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Hull City Council

Regional or local authority

Lucy Pattinson

[email protected]

+44 1482615737

[email protected]

[email protected]

+44 2075200381

Timeline complete

Publish

Bid

Evaluate

Award

Complete