T118 - Voice of the Customer

Open

Buyers

Value

£0

Classifications

  • IT services: consulting, software development, Internet and support

Tags

  • tender

Submission Deadline

1 week from now

Published

1 day ago

Description

NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness.  This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year.  See Specification for more details.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

Katy Reed

Public authority - sub-central government

Timeline active

Publish
Bid
Evaluate
Award
Complete