Contact Telephony Services

Award

Buyers

Rochdale Borough Council

Value

£304,020

Suppliers

Kerv Experience Limited

Classifications

IT services: consulting, software development, Internet and support

Tags

award
contract

Published

6 months ago

Description

Critical Requirements:
Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:
Contact centre (CCaaS) analytics and reporting
Complete omnichannel contact centre, phone system and UC     platform
Digital customer journeys and speech analytics
Customer self-service and IVR
Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations
Outbound dialler capabilities
Omnichannel desktop
System integrations including CRM integration
PCI compliance
Complete set of telecommunication, integration and support services
3-Year contract

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Organisation

Rochdale Borough Council

Regional or local authority

PHILIP STEPHENS

[email protected]

Timeline complete

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