Information Technology (IT) Intelligent Customer (IC) Support Services

Award

Buyers

Value

£2,622,438

Suppliers

Classifications

  • Information technology services

Tags

  • award

Submission Deadline

2 months ago

Published

3 weeks ago

Description

NRS Limited (Dounreay) has awarded a contract for Information Technology (IT) Intelligent Customer (IC) Support Services via Crown Commercial Services (CCS) Framework G-Cloud 14

Documents

Premium

Bypass the hassle of outdated portals. Get all the information you need right here, right now.

  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

    Download

  • Award Notice

    Details on the tender award and selected suppliers.

    Download

Similar Contracts

Open

ICT Managed Service

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: • Strategic Architecture • Hosting • Wide Area Networks • Local Wired and Wireless Area Networks • Second- and Third-Line Service Desk • Security including Firewall Management • Patching • Backup • Business Continuity • End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) • Account Management • Monthly Service Reports and Meetings • Onboarding of Services • Rate Card for ad-hoc work

Katy Reed

Katy Reed

Published 5 days ago
Open

Living Lab 4: Smart Housing, Smart Communities Digital Blueprint for a Smart Home of the Future

The Digital Health & Care Innovation Centre (DHI), which is hosted at the University of Strathclyde, in partnership with Built Environment – Smarter Transformation (BE-ST) and the Moray Growth Deal (MGD) Housing Mix Delivery (HMD) project, is looking to procure the creation of a forward-thinking yet practically grounded digital blueprint for a smart rural home of the future—one that is adaptable across various geographic and demographic contexts and supports health and wellbeing across all stages.

University of Strathclyde

University of Strathclyde

Published 5 days ago
Open

Distributed Denial of Service (DDoS) protection service

The requirement for a Distributed Denial of Service (DDoS) protection service sits within the BBC Technology and Media Operations group, and specifically the Digital Distribution team. * Digital Distribution has had a Network DDoS Protection service in place since 2016 to protect the BBC’s Internet Network. The purpose of this is to provide a malicious traffic ‘scrubbing’ facility in the event of a volumetric packet-based or protocol-based traffic attack targeting the services on the network and exhausting circuit or server capacity. It forms part of a suite of protection services and techniques required to continually protect the BBC’s Internet edge from attack. * The BBC’s Internet Network carries all the BBC's audience facing traffic and CDN origin traffic. Additionally, it provides transit for the corporate network. The availability of this network and services delivered across it are crucial in maintaining the BBC’s online presence for critical services such as www.bbc.co.uk and BBC iPlayer. * The current DDoS protection service has been provided by the incumbent supplier since 2019. The BBC is now entering a tender process to procure this service from December 2025 and ensure continued network DDoS protection.

Katy Reed

Katy Reed

Published 2 weeks ago

AI Bid Assistant

Our AI-powered tool to help you create winning bids is coming soon!

View Contract Source Save Contract

Organisation

Nuclear Restoration Services Ltd

Lynsey Will

[email protected]

1847802367

Timeline complete

Publish
Bid
Evaluate
Award
Complete