Mystery Shop

Open

Buyers

Value

£142,000

Classifications

  • Market research services
  • Public transport services by railways

Tags

  • tender

Submission Deadline

1 day from now

Published

3 weeks ago

Description

Transport for Wales (TfW) seeks a supplier to design and implement a comprehensive mystery shopper programme to evaluate customer experience across its network. The programme will assess key aspects of customer experience at stations/terminals, onboard, and for passengers with accessibility needs.

Documents

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  • Contract Agreement

    The official contract terms, conditions, and scopes of work.

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  • Award Notice

    Details on the tender award and selected suppliers.

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Organisation

Katy Reed

Public authority - sub-central government

Chloe Allen

[email protected]

Timeline active

Publish
Bid
Evaluate
Award
Complete