Patient/Citizen Communication, Engagement and Hybrid Mail Solutions

Open

Buyers

Katy Reed

Value

£250,000,000

Classifications

Radio, television, communication, telecommunication and related equipment
Postal and telecommunications services
IT services: consulting, software development, Internet and support

Tags

tender

Submission Deadline

1 month from now

Published

4 hours ago

Description

One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications.  
Lot Structure
- Lot 1 - Digital Communications 
Digital communications including patient portals, Artificial Intelligence, and appointment management  
- Lot 2 - Messaging 
Digital messaging including SMS, Whats App etc 
- Lot 3 - Voice 
Agent calls & IVR 
- Lot 4 - Hybrid Mail 
Digital first Hybrid Mail solutions 
- Lot 5 - Patient Experience 
FFT Surveys & Patient Feedback 
- Lot 6 - Workforce Communications 
Workforce communications including paging and digital smart badges  
- Lot 7 - Combined Solutions 
End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure

Documents

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Contract Agreement

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Award Notice

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Organisation

Katy Reed

Public authority - sub-central government

[email protected]

Timeline active

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